Associate Delivery Manager

About the role

• Associate Delivery Manager | Tesla (Sales & Customer Support)
• Location: Phoenix, Arizona | Req ID: 282970 | Job Type: Full-time
• What to Expect

The Delivery Manager at Tesla is at the forefront of delivering exceptional customer experiences, fostering team development, and overseeing day-to-day vehicle delivery operations. Success in this role demands consistent achievement across customer satisfaction, team management, operations, and financial goals.

The ideal candidate combines technical acumen for effective communication, strong time-management skills, and a passion for leading transformative change. To thrive at Tesla, you should be energetic, highly organized, and deeply committed to sustainable energy. While individual contributions are valued, teamwork is crucial for achieving the highest level of success. Recognition is reserved for those who empower their team and contribute to collective success.

What You'll Do

• Lead Delivery Vehicle Preparation Team and managing documentation
• Manage vehicle prep operations tasks and projects including but not limited to vehicle movement coordination in vehicle lots and delivery bays, delivery schedule monitoring, vehicle repairs, detailer performance, lot organization and maintenance, and coordinator support
• Meet and exceed KPI and partner to achieve sales and delivery targets along with P&L requirements for respective location
• Proactively mediate and resolve any customer concerns regarding vehicle preparation and quality
• Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner
• Provide regular feedback to all employees and ensure employee adherence to Tesla policies, dress code, and grooming guidelines
• Ensure facility maintenance and showroom presentation adhere to the brand standard and control store expenses, continually striving to reduce costs

What You'll Bring

• Bachelor’s degree, 2+ years applicable experience, proven track record to meet or exceed goals in a service-focused industry, or equivalent experience
• Proven capacity to lead field, technical repair, or manufacturing teams in a fast-paced, technology driven environment with strong customer facing responsibilities
• Excellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standards
• Ability to develop collaborative relationships as a well-respected, trusted partner
• Ability to work evening hours, weekends, and holidays in a retail environment
• Valid driver’s license required
• For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment
• For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license