Associate Director, Client Experience

About the role

You desire impactful work.

You're RGA ready

RGA is a purpose-driven organization working to solve today's challenges through innovation and collaboration. A Fortune 200 Company and listed among its World's Most Admired Companies, we're the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

A Brief Overview

The Associate Director, Client Experience will help lead our client experience strategy, regional, events, and business initiatives. This position will act as an expert in experience execution while helping drive the collaboration between the Client Experience team, other CMS functional teams and the business.

What you will do

• Client Experience Strategy & Planning: In coordination with the greater Client Marketing strategy and business/regional strategies, This person will plan, manage, and lead client experience engagements in collaboration with cross functional teams, such as business development colleagues, and senior executives. This person will serve as the overall lead on large projects and initiatives for the client engagement team, such as industry sponsorship opportunities, business development communication and RGA promotional project planning.
• Impactful Experiences: Responsible for elevating engagements through unique and innovative experiences that support the RGA purpose and strategy. Responsible for developing engagement initiative experiential plan, engaging the support team, and managing the other resources needed for the execution of tasks, including key and timely communications, planning meetings, establishing clear objectives and roles, coordination with external parties, as applicable, as well as timeline and deadline management. Identify most effective internal and external resourcing options for efficient execution.
• Audience and Objective Focused: Working with senior leaders and the business development team to clarify target audience and primary objectives for client engagement initiatives, and support strategy alignment with relevant cross functional teams. Lead engagement roadmap before, during, and post event, including leveraging most effective and efficient communication means for target audience such as event platform and/or app.
• Global Collaboration and Enablement: Support client experience collaboration and enablement across regional teams helping to identify and address shared challenges and opportunities, contributing to business guidelines and best practices, ensuring insight into regional events and experiences, and leveraging resources that enable efficiencies, experience consistency and an elevated client experience.
• Internal Communications and Reporting: Leads and manages all internal communications and coordination. Lead stakeholders and colleagues through planning, preparation, execution, and follow-up activities. Identify and communicate ROI efforts for colleagues through qualitative and quantitative reporting methods.
• Process Optimization: As part of client experience team, support team resource management and execution throughout the year. Contribute to evolution of best practices and compilation of most efficient and effective experiential resources to maximize efforts and evolve and elevate our client experience.
• Relationship Building: Act as a Client Experience liaison to the business teams and leadership, delivering on a variety of business and elevated client experience goals. Develops and maintains constructive, beneficial working relationships with internal and external clients. Continues to increase working knowledge of internal functions and activities as related to Client Marketing. Acts as an RGA industry-facing representative, building and maintaining relationships with vendors, partners, associations, and industry bodies.
• Act as on-site backup as needed.

Qualifications

• Bachelor's Degree in Arts/Sciences (BA/BS) in a related field, or equivalent experience required
• 5+ Years experience in marketing, including campaigns or experience planning required
• 2+ Years experience in the financial or professional services (B2B) required
• Ability to work nights and weekends and travel as needed required
• Intermediate skills in Microsoft Office and SharePoint required
• Familiar with Adobe Photoshop and Illustrator; digital engagement and event platforms and technologies required
• General Insurance/Reinsurance industry knowledge required
• Organized, detail-oriented, resourceful, and able to meet deadlines; ability to maintain and organize a variety of files, records and logs (both on- and off-line). required
• Ability to liaise with individuals across a wide variety of operational, function and technical disciplines including senior executives required
• Advanced oral and written communication skills demonstrating ability to share and impart knowledge required
• Ability to be creative: in writing, brainstorming and projects in general required
• Intermediate investigative, analytical and problem-solving skills required
• Ability to lead projects to fruition, proven project management skills, with the ability to handle multiple projects simultaneously required
• Intermediate negotiating and persuasion skills required
• Exhibit high energy and genuine enthusiasm for department activities required

What you can expect from RGA

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
• Join the bright and creative minds of RGA, and experience vast, endless career potential.

Additional information

We're excited to get to know you and connect your unique skills with our global opportunities. To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process.

This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience-without considering name, gender, or other personal details-and provide real-time answers through our chatbot. AI is used only during early screening and never makes hiring decisions.

Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you.

Compensation Range

$89,310.00 - $134,870.00 Annual

Base pay varies depending on job-related knowledge, skills, experience and market location. In addition, RGA provides an annual bonus plan that includes all roles and some positions are eligible for participation in our long-term equity incentive plan. RGA also maintains a full range of health, retirement, and other employee benefits.