Associate Director, HCP Engagement

Position Summary

The Associate Director, HCP Engagement is a people leader responsible for the strategy, enablement, and operational governance of AbbVie Patient Service's HCP-facing digital ecosystem -spanning HCP portals, EHR/eRx integrations, and third-party vendor platforms supporting benefits verification (eBV), enrollment, access, and persistency. This role sits within Patient Services and reports to the Director of Platform Enablement & Operations. It is a center-of-excellence role suppPosition Summary

The Associate Director, HCP Engagement is a people leader responsible for the strategy, enablement, and operational governance of AbbVie Patient Service's HCP-facing digital ecosystem -spanning HCP portals, EHR/eRx integrations, and third-party vendor platforms supporting benefits verification (eBV), enrollment, access, and persistency. This role sits within Patient Services and reports to the Director of Platform Enablement & Operations. It is a center-of-excellence role supporting all U.S. therapeutic areas.

The Associate Director leads a team of functional leads and resources providing business analysis and operational support. This role balances direct people leadership with crossfunctional influence across BTS, brand, compliance, and vendor partners.

Key Responsibilities

People Leadership

• Develop and manage a team of functional leads plus supporting platform strategy and operations.
• Set clear goals, performance expectations, and career development plans for direct reports; conduct regular 1:1s and performance reviews.
• Foster a cohesive team culture across the three focus areas, ensuring leads collaborate rather than operate in silos (e.g., shared governance standards, consistent vendor management practices, aligned intake processes).
• Build team capability and succession depth; ensure no single point of failure across portals, EHR integration, or vendor management.
• Model and reinforce AbbVie's leadership behaviors; coach leads on stakeholder management, vendor negotiation, and technical-to-business translation skills.

HCP Portals

• Set strategic direction and roadmap for current and future HCP portals; hold the

Portal Lead accountable for execution.

• Review portal governance standards (access controls, content management, intake workflows, escalation paths)
• Partner with the Lead to evaluate and prioritize new portal investments as the portfolio grows.
• Review utilization, satisfaction, and adoption metrics; guide continuous improvement priorities.orting all U.S. therapeutic areas.

EHR Integration

• Set strategy for connectivity between Patient Services platforms and clinical systems/eRx networks; hold the Lead accountable for execution and vendor relationships.
• Partner with the Lead on requirements and success criteria for integration projects, in coordination with IT, data systems, and compliance.
• Review adoption/performance reporting on EHR-based enrollment pathways and impact to time-to-therapy and HCP satisfaction.

Third-Party Tools & Vendor Management

• Set the vendor governance framework for third-party integrations supporting eBV, enrollment, access, and persistency; hold the Lead accountable for day-to-day vendor management, SLAs, and scorecards.
• Partner with the Lead, Procurement, Legal, and IT Security on vendor evaluation/selection for new capabilities.
• Review contract renewals, budget/spend tracking, and risk posture across the vendor portfolio.

Cross-Cutting Responsibilities

• Represent HCP engagement priorities in platform governance forums spanning call center, intake center, field support, nurse ambassador, and benefits verification operations.
• Own overall team budget, prioritization, and roadmap sequencing across the three focus areas.
• Escalation point for cross-functional conflicts, resourcing trade-offs, and executivelevel reporting on team performance.
• Partner with BTS, Compliance, Privacy, Security, and Procurement to ensure enterprise standards are met across all team workstreams.
• Ensure consistent documentation/governance artifacts (system ownership matrices, escalation paths, intake/change-request processes) are maintained across all three leads' areas.

Qualifications & Requirements

• Bachelor's degree in business, healthcare administration, information systems, or related field (or equivalent experience).
• 7+ years of experience in pharmaceutical patient services, HCP-facing digital platforms, or healthcare technology operations.
• 2+ years of direct people management experience, including managing managers/leads or a multi-disciplinary team.
• Demonstrated experience managing vendor relationships and/or digital platform governance in a regulated (pharma/healthcare) environment.
• Working knowledge of HCP-facing technology ecosystems - portals, EHR/eRx connectivity, and benefits verification/enrollment workflows.
• Strong stakeholder management skills; ability to influence across IT, brand, compliance, and operations teams without direct authority, while also leading a direct team.
• Excellent written and verbal communication skills, with ability to translate technical concepts for business audiences and vice versa.

Preferred Qualifications

• Familiarity with Salesforce Health Cloud or Salesforce Life Sciences Cloud.
• Experience with EHR/eRx integration models for specialty pharmaceutical enrollment.
• Experience managing multi-vendor technology ecosystems supporting benefits verification, prior authorization, or patient access programs.
• Prior experience leading leads/managers (vs. only individual contributors).
• PMP, Agile/Scrum, or vendor/contract management certification a plus.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.