Associate Director - LillyDirect Pharmacy (LDP) Consent & Identity Product Manager

Organization Overview

Lilly CIA powers the enterprise with governed, AI-ready data products and the identity and policy infrastructure behind Lilly's digital experiences. The LDP Consent and Identity Product Manager operates inside the pharmacy's covered-entity trust boundary, managing patient protected health information (PHI) with strict isolation from parent-side systems. This role delivers permissioned use of LDP patient data, enabling the strategic vision for the Lilly Pharmacy.

Position Summary

The LDP Consent & Identity Product Manager is the product manager and system owner for the LDP's consent and identity platforms: Transcend (the LDP-dedicated consent management platform (CMP) and preference center) and Reltio (the LDP-dedicated MDM instance for consumer identity and profiles).

The role is accountable for the design, operation, effectiveness, and auditability of the LDP's consent, preference, and identity/profile controls within the covered-entity boundary, sets the platforms' vision, priorities and roadmaps, and serves as the primary point of contact for the business on these consent and identity capabilities for LDP.

This role works closely with the LDP Consent & Identity Data Steward, who performs the hands-on stewardship of the platforms, and partners with the LDP Data Architect, Legal/Privacy, Cybersecurity, and Engineering stakeholders.

Key Responsibilities

• Manage LDP consent & identity capabilities - accountable for the design, implementation, and ongoing effectiveness of consent management, preference management, and identity/profile integrity controls within the LDP boundary.
• System owner for Transcend (CMP) and Reltio (MDM) - responsible for system validation approval, configuration governance, release readiness, and process owner for the LDP consent and identity platforms.
• Product management & prioritization - define and maintain the consent and identity/MDM product vision, roadmap, and backlog; define platform requirements, balance legal, operational, engineering, and patient-experience needs to prioritize the work that reduces time-to-permitted action to enable LDP strategy; ensure continuous value delivery with clear benefit hypotheses and acceptance criteria. Includes coordination and leading product discussions for necessary outcomes.
• Govern consent and identity/MDM data-sharing - own the consent and authorization gating for LDP-to-Lilly Non-Covered Entity (LNCE) share, manage LDP golden identity/profile, ensure effective bi-directional sync of shared consents between LDP and LNCE including propagation of opt-outs across all systems and into downstream enforcement.
• Partner with key stakeholders - work closely with LDP Data Architect, MDM/Identity Engineering, CMP Engineering, Legal/Privacy, Cybersecurity, Pharmacy Operations & Risk Management, and Marketing to ensure consent and identity requirements are correctly specified, built and enforced end-to-end, and that the product roadmaps reflect their priorities and constraints. Includes coordinating product project efforts across various stakeholders and resources for information gathering, decision making, and work effort to create successful outcomes across the combined work.
• Lead change management - assess the impact of regulatory, architectural, and process changes; manage controlled updates to configuration, documentation, and training.

Basic Requirements

• Bachelor's degree
• 5+ years in product management, technical program management, or a product/system-owner role, including delivery of enterprise SaaS platform capabilities.

Additional Skills / Preferences

• Experience owning or operating technical control solutions/platforms in a highly regulated industry and working in partnership with audit, risk, and compliance functions.
• Demonstrated ability to translate regulatory, legal, or privacy requirements into product requirements and system configurations.
• Strong backlog/roadmap management and stakeholder management in an agile delivery model.
• Excellent communication skills - able to work across legal, compliance, engineering, and business audiences.
• Experience in regulated or healthcare environments; familiarity with HIPAA, PHI handling, and covered-entity frameworks.
• Hands-on experience as product or system owner for a consent management platform (Transcend, OneTrust, Cassie/Syrenis, or comparable) and/or an MDM/identity platform (Reltio or comparable).
• Familiarity with consent/identity architecture - match/merge, suspect rules, survivorship, and consent-state reconciliation.
• Working knowledge of TCPA, CAN-SPAM, and state consumer-privacy laws including CCPA/CPRA, WA My Health My Data, and other emerging state laws.
• Vendor and BAA management experience for privacy/consent business associates.
• Certified Scrum Product Owner (CSPO), cybersecurity certifications (CISSP), and/or privacy certifications (CIPP/US) a plus.

Additional Information

• Lilly may provide support for or sponsor work authorization or visas for this role for internal applicants only.

Additional information

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women's Initiative for Leading at Lilly (WILL).

Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is $129,000 - $189,200

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance).

In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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