Associate Director, PAP - PSS Affordability COE

About the role

Location: Cambridge, MA

About the Job

At Sanofi, we are dedicated to transforming patient health through chasing the miracle of science. As a prominent pharmaceutical manufacturer, our commitment extends beyond drug development, ensuring that patients can access and afford our therapies.

The Sanofi Patient Support Services (PSS) team is focused on supporting patients wishing to access Sanofi therapies. This is achieved by offering programs that provide reimbursement and logistics support, financial assistance, and patient education. In addition to the program offerings, the PSS organization is also home to field teams that provide education and support to patients and customers.

Position Overview

The Associate Director, PAP will enable operational excellence and implement best practices to support PAP programs. This position will report to the Director, PAP & Free Goods Programs within the Affordability COE.

This role is responsible for the management and implementation of Rare Blood Disorders and Oncology PAP strategy. This role ensures that the PAP offering operates effectively and evolves in response to market dynamics, supporting patient access to therapies.

Main Responsibilities

Program Management & Operations

• Guide and enhance the management of PAP Program(s), including ensuring all SOPs, business rules, process flows and procedures represent best practices from an enterprise-wide Affordability COE perspective.
• Manage contracts with external vendors providing PAP and Free Good Services.
• Ensure smooth implementation of PAP services for new product indications.
• Monitor changes to Medicare/Medicaid policies and implement and refine processes and/or business rules that align with current landscape (e.g. Low Income Subsidy (LIS), Medicare Prescription Payment Plan (M3P)).
• Manage patient case escalations as needed.
• Partner with brand PSS Team(s) and Hub Vendor to streamline CRM update requests.
• Develop and maintain inventory management protocol with Free Goods pharmacy, ensuring cycle counts are performed and reconciled against shipments. Develop a product forecast to ensure inventory needed for PAP programs appropriate for current health insurance and access landscape.
• Ensure all team members are complaint with regulatory and AE/PV reporting requirements and the Patient Program Tracker reporting requirements.

Program Enhancements

• Implement Affordability enhancements related to PAP and/or Free Goods programs ensuring project plans, deliverables, budgets, and timelines for the program(s) meet enterprise needs.
• Analyze program reports, dashboards, and trends to make recommendations that continuously improve service delivery and better meets patient needs.
• Partner with brand PSS Team(s) and external vendor(s) to identify opportunities for improvement through quarterly business reviews

Program Communications

• Collaborate and communicate cross-functionally as needed and appropriate with FRMs, PSS Stakeholders, Brand Stakeholders, Analytics & Reporting, Platform, Digital, Legal, and compliance teams about program updates and changes.
• Work with internal PSS brand team(s) to ensure HUB vendor has appropriate program training resources available to them.
• Determine resources that may be needed for Field Teams related to PAP and Free Goods and develop in partnership with our agency of record as well as internal brand marketing teams and internal stakeholders.

Basic Qualifications

• BA/BS degree is required.
• 5+ years of experience in affordability program management, patient support services, case management, hub services, or a related field within the pharmaceutical or healthcare industry.

Preferred Qualifications

• Advanced degree (MBA, MFin, MPH) preferred.
• Excellent understanding of patient affordability issues, access dynamics, policy and payer landscape in the U.S. healthcare system, and best practices in manufacturer free goods programs.
• Deep knowledge of regulations governing pharmaceutical free goods programs in the United States
• Ability to create compelling narratives via PowerPoint presentations
• Be a leader for change
• Ability to travel up to 25% of time.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with vendors and internal stakeholders.
• Experience working in cross-functional roles and collaborating with leadership teams.
• Excellent problem-solving skills and analytical with the ability to identify trends and implement improvements.
• Strong organizational skills with the ability to adapt to change in a high-energy and fast-paced environment.
• Ability to influence without authority, including presenting a business case / proposal for change to senior management.
• Ability to provide clear guidance to analytics and reporting teams to enable simple, yet effective and insightful, free goods dashboards.

Why Choose US?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.
• #GD-SG
• #LI-GZ
• #vhd
• Pursue progress, discover extraordinary

Additional information

Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.

Sanofi US endeavours to make our career center accessible to any and all users. If you are experiencing difficulty and need assistance applying online, please call 1-866-SANOFI2 () or

Pay and benefits

The salary range for this position is: $148,500.00 - $214,500.00

All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.