Associate, HR Services

About the role

For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Come see why our associates love working at MasterBrand.

About the role

The HR Services Associate serves as a first point of contact for associates, leaders, and HR through the HR Service Center. This role provides timely, accurate, and empathetic support, resolving questions at the first point of contact whenever possible such as pay & time, leave, benefits, retirement, and employee data. The position completes routine, high-volume HR transactions using established procedures, work instructions, and approved resources. The associate maintains ownership of assigned cases, documents work accurately and escalates matters that require additional expertise.

This position operates on a hybrid schedule, requiring on-site presence at our office in Jasper, Indiana 2-3 days per week.

Responsibilities

• Serve as a first point of contact for associates, leaders, and HR through Workday Help, shared email, telephone support, and other approved service channels.
• Research and resolve questions using approved resources and work instructions; provide accurate guidance or escalate when additional expertise or judgment is needed.
• Provide routine support across HR services, such as pay and time, leave, benefits, retirement, work schedules, etc.
• Process routine, high-volume HR transactions, corrections, and approved data uploads according to established procedures, controls, schedules, and quality standards.
• Review reports and complete assigned audits, research discrepancies, make authorized corrections, and follow up on unresolved items.
• Manage assigned cases through resolution or a complete handoff by maintaining clear documentation, communicating next steps and timing, and protecting confidential information.
• Use and help maintain work instructions, job aids, standard work, and workflows; participate in cross-training and provide backup support for assigned processes.
• Actively participate in Daily Management and structured problem solving to identify performance gaps, determine root causes, implement sustainable countermeasures, and continuously improve service delivery.
• Support system testing, data validation, process changes, training, and implementations as assigned.
• Demonstrate the MasterBrand Way by working collaboratively, following through on commitments, and identifying opportunities to improve service and reduce unnecessary work or complexity.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required; associate degree in Human Resources, Business Administration, or a related field is preferred.
• 1+ year(s) of experience in customer service, HR, shared services, payroll, benefits, timekeeping, or a related role is required. An equivalent combination of education and experience may be considered.
• Strong customer service and communication skills, with the ability to assist associates and leaders clearly, respectfully, and empathetically.
• Strong attention to detail and accuracy when processing transactions, entering data, maintaining records, and preparing written responses.
• Proven ability to research inquiries, compare and reconcile information from multiple sources, recognize conflicting information or employee-group differences, and determine when escalation is needed.
• Ability to multi-task, organize a high volume of work, manage changing priorities, meet deadlines, and follow through on assigned requests.
• Ability to protect confidential and sensitive information while working effectively both independently and as part of a service-oriented team.
• Experience with common HR processes, Workday or another HR system, case management tools, and Microsoft Office applications, especially Excel, is preferred.
• Bilingual English and Spanish communication skills is preferred.