Associate Implementation Manager

About the role

As we continue to revolutionize the commercial real estate industry, we're hiring an Associate Implementation Manager to join our team. This is a role built for someone ready to take things on and grow fast. You'll be embedded in a fast-moving implementation org, supporting clients and internal teams through onboarding, approval, and early adoption. You'll work cross-functionally to ensure a seamless experience from pre-sale through ongoing support, and you'll do it with an AI-first mindset, leaning on modern tools to work smarter, not harder.

• Please note that this opportunity is located in New York, NY, and requires this hire to work from our office four days a week.

What you'll do

• Drive Efficiency with AI - Approach every task with an AI-first mindset. Look for opportunities to leverage AI & Automation Tools to automate data collection, streamline workflows, and reduce manual lift.
• Project Execution Partnership - Partner on projects to plan, schedule, and manage project timelines from kickoff through portfolio go-live. Facilitate recurring project management meetings, build bespoke implementation plans tailored to client goals, and ensure each project lands on time, within scope, and against the right outcomes.
• Handle Varied Scope - Move between data onboarding, client-specific implementation plans, and internal projects without losing momentum. You'll juggle multiple priorities and know when to ask for help versus push through.
• Cross-Functional Collaboration - Work closely with Sales, Solutions, Customer Success, and Support to ensure a consistent client experience from pre-sale through ongoing support.
• Develop Toward Client Mastery - Actively participate in internal team strategy and project management meetings to hone "VTS Best Practices" toward managing client expectations and milestones, with a clear path to owning your own accounts.

What makes you a great fit?

• AI Forward - You've used LLM & or automation tools like n8n, Cursor, or to automate or accelerate your own work, even on personal projects.
• Structured Thinker You turn ambiguous problems into organized plans. You're comfortable with spreadsheets, models, and data, and you ask the right questions before jumping into execution.
• Strong Communicator You can write a clear status update, run a 30-minute client call with minimal guidance from a senior IM in the room, and know when to escalate.
• Multitasker You thrive in fast-paced environments and can juggle multiple internal priorities without dropping the ball.
• Growth-Oriented You're looking for a foot-in-the-door role where you can master the product internally before eventually leading your own client accounts.

What Success Looks Like

• First 6 months: You've shadowed senior IMs across the full implementation lifecycle, taken ownership of data onboarding for at least one client, and built or contributed to at least one AI-driven workflow that saves the team measurable time.
• First 12 months: You're running smaller client implementations independently, facilitating client meetings without a senior IM, and recognized cross-functionally as the go-to for at least one part of the implementation process.

What VTS Values & How We Show It

• Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees!
• Be Customer Obsessed - We're employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - quarterly happy hours, wellness events, clubs, and team lunches!
• Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees!
• Move as One - We work in an open floor plan to promote cross-functional collaboration.
• Take Ownership - Be an owner of the company you're building with our equity packages.
• Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!

Pay Transparency

At VTS, we pride ourselves on articulating a clear and transparent philosophy around equitable, impartial compensation that will allow us to recruit and retain an exceptional team. The base salary is market-driven at the time of offer and is based on tier 1 market data. The salary for this role will range between $65,000 and $90,000 and is determined by several factors, including your skills, prior relevant experience, quality of interviews, leveling, and geography.