Associate Operations Analyst

About the role

Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for a Associate Operations Analyst to join our ever evolving GNOC team and help shape the future of global commerce.

Responsible for the analyzing of system performance to ensure optimal processing efficiency. Works closely with IT Technical and Application Support teams in identifying and resolving processing issues. Develops and administers multiple software packages involved in the analyzing of system and batch performance. Performs problem determination, analysis and executes corrective action.

Creates and maintains various analytical reports utilized by both technical and business owners. Supports all Business Continuity activities. Provides operational support for all conversion/deconversion activities. Communicates with both internal/external clients.

SHIFT HOURS: 12 hour shifts 8amET-8pmET Sunday - Tuesday, and every other Saturday.

What you'll own

• Engages, escalates, and communicates notifications as needed to level 3 technical support, management, and critical incident management. Opens and manages bridge calls for technical teams to gather and begin working towards restoration and/or resolution.
• Provides communication for responses for the resolution of client-impacting issues and for the identification of action plans. Assesses incident criteria to determine if formal root cause analysis is needed. Liaises with internal technical resources and provides technical feedback for communication to internal and external clients.
• Ensures all change activities are appropriately planned, authorized and executed following relevant internal methods, processes, and procedures.
• Participates in the continual service improvement process by providing feedback concerning their role to enhance existing process and service.
• Assists with the administration of automation products, applications, and business processes.
• Assist with identification of tuning opportunities to improve run-time optimization and work with the business/ application team to remedy issues.
• Assist in gathering data needed to maintain a continuous line of communications, keeping internal partners informed of all critical issues.

What you'll bring

• Strong customer service experience
• Strong computer experience
• Basic Network and Server Exposure

It's a bonus if you have

• Bachelor's Degree
• IT or Business related study
• 2 Years Relevant Exp (QL, DB2 etc.)
• Operations experience with CA, BMC or IBM suite of products

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team.

• We're curious and innovative - always finding better ways to deliver impact.
• We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.
• Does this sound like you?
• Then you sound like a Globalpayer.
• Apply now to take your career global.

Benefits

Our perks - what we'll bring for you:

• We know it's bigger than just your career.
• It's your life, and your world.
• That's why we offer global benefits and programs to support you at every stage.
• Here's a taste of what you can expect.

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance programme to support your wellbeing
• Recognition through a global platform that celebrates your achievements

Applicant must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; We will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).