Associate Robotaxi Operations Manager

About the role

• Associate Robotaxi Operations Manager | Tesla (Vehicle Service)
• Location: San Antonio, Texas | Req ID: 278088 | Job Type: Full-time
• What to Expect

Tesla is on a mission to build a world of amazing abundance, and the Robotaxi program is at the forefront of this revolution. As an Associate Robotaxi Operations Manager, you will play a critical role in supporting the daily health, readiness, and operational excellence of our autonomous vehicle fleet.

This is a high-impact, fast-paced role designed for a driven, action-oriented leader who thrives in dynamic environments and is eager to grow into full operational ownership. You’ll work closely with the Robotaxi Operations Manager to ensure vehicles are clean, charged, maintained, and ready for service while building foundational leadership, analytical, and cross-functional collaboration skills.

Shift time will be 3:00PM - 12:00AM

What You'll Do

• Assist in managing vehicle readiness — including cleaning, charging, maintenance scheduling, and service coordination — to maintain high fleet availability and uptime
• Support the coaching, training, and performance tracking of a variety of team members (Fleet Support Specialists, Operations Advisors, and/or Technicians) and Supervisors. Help deliver feedback, monitor KPIs, and support team development initiatives
• Conduct regular checks on cleaning, charging, and service workflows. Identify gaps, document findings, and support the implementation of process improvements. Use internal software platforms to access real-time fleet data, track vehicle status, and escalate issues promptly. Develop proficiency in data-driven decision-making
• Track key performance indicators (KPIs) such as vehicle downtime, charge efficiency, and service cycle times. Contribute insights to improve fleet performance
• Partner with Engineering, Logistics, Customer Experience, and Global Operations to resolve blockers, share feedback, and support program growth. Adding implementing/driving customer satisfaction strategies by improving response times, managing, and reuniting customers belongings via lost and found, reviewing customer feedback and implementing process based on feedback to improve vehicle cleanliness. Identify inefficiencies and propose practical solutions. Embrace change, adapt quickly, and contribute ideas to improve safety, efficiency, and quality
• Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
• Embrace change, excel in high-pressure situations, exhibit strong prioritization, and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset

What You'll Bring

• Bachelor’s degree or equivalent experience
• Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
• Experience leading teams and managing a diverse group of roles and responsibilities
• Experience running complex processes using Lean or other techniques
• Relentless drive for excellence that stands out among peers, regardless of background
• Low ego and hunger to learn, able to connect with anyone and roll up your sleeves to do whatever is needed to help the team
• Valid driver’s license required

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program
• Earned Wage Access: Real-time pay access paid daily, subject to eligibility and schedule (applicable for below Sr. Managers levels)