Associate System Application Administrator

Job Description Summary

The Associate Systems Application Administrator is responsible for the day-to-day operations, administration, training, documentation, and adoption of internal applications used across Amplify, with a strong focus on AI initiatives, application rollouts, and change management. This role partners closely with business stakeholders, development teams, technical resources, and cross-functional departments to ensure systems are aligned with organizational goals and effectively adopted by end users.

Specific Responsibilities

• Work closely with other System Application administrators and IT professionals to help support system application initiatives.
• Manage the day-to-day administration of assigned business applications, including user management, security, configuration, and permissions.
• Exhibit great customer service and problem-solving skills to troubleshoot support tickets quickly and efficiently, ensuring a good user experience.
• Develop and maintain positive working relationships with software providers and third-party vendors.
• Serve as a technical lead for AI-related initiatives by supporting rollout planning, hands-on training, documentation, usage guidelines, best practices, and sustained adoption with an emphasis on data integrity and reliable outputs.
• Partner with other System Application Administrators and IT professionals to assist with and facilitate change management tasks related to application updates, releases, improvements, bug fixes, and patches.
• Maintain and help develop policy, process, and technical procedure documentation to promote security and integrity.
• Ability to contribute effectively within a dynamically evolving, fluid environment.
• Provide training and mentoring to end users on application usage, enablement, and best practices.

Required Qualifications

• Associate’s Degree in a relevant Information Technology (IT) field or 2 years of related job experience managing internal applications such as enterprise applications, productivity platforms, or any related systems.
• Basic experience in written and oral communication with various levels of stakeholders.
• Basic understanding of system administration and SaaS application support.
• Effective at working with a mix of in-person, remote, and offshore team members.
• Basic experience with troubleshooting, maintaining, and supporting applications.
• Experience using AI platforms such as Claude, Gemini, ChatGPT, or Anthology.

Preferred Qualifications

• 3 years of experience supporting SaaS platforms.
• Basic experience with communication and facilitation of change management practices.
• Familiarity with Agile methodologies and best practices.
• Ability to learn and adapt to new technologies and methodologies in a dynamic environment.
• Basic experience with collaborating across several lines of business to achieve long-term organizational goals.
• Experience supporting AI platforms such as Claude, Gemini, ChatGPT, or Anthology.

Additional information

If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Amplify is an E-Verify participant.