Associate, Volunteer Experience Center and Community Events (Part-Time)

About the role

LA28 does not provide relocation assistance for any positions. If you are based outside the Los Angeles area, we still welcome your application - we value talent from all geographic backgrounds and want to hear from you if you are able to work on-site in LA.

Role Purpose

In this paid, part-time role, you will shape the first impression prospective volunteers form of LA28 and the Olympic and Paralympic Games. Working alongside LA28 staff, the Volunteer Support Crew, volunteers, and community partners, you will deliver welcoming, service-focused experiences at the Volunteer Experience Center in Lincoln Heights and at community volunteer events across Los Angeles.

This customer-facing position supports volunteer assessments, candidate services, event operations, and community partnerships, and offers the opportunity to grow quickly while establishing the volunteer culture that will carry the Games.

Key Responsibilities

• Serve as a primary point of contact for volunteer candidates and the Volunteer Support Crew at the Volunteer Experience Center.
• Support daily Volunteer Support Crew operations, including check-in, briefings, deployment, engagement, and recognition item tracking.
• Manage front-of-house check-in and wayfinding, and prepare and reset assessment spaces, materials, and equipment.
• Answer candidate questions, troubleshoot basic account and portal issues, and escalate complex cases to LA28 staff.
• Represent LA28 at community volunteer events as day-of partner liaison, managing check-in, setup, breakdown, and supplies.

Required Competencies

• 2+ years of experience in volunteer programs, events, customer service, hospitality, recruitment, visitor services, or community engagement.
• Exceptional customer service and interpersonal skills, with the empathy and patience to support volunteers and the general public.
• Strong communication, relationship-building, and conflict-resolution skills, with confidence interacting with large groups and diverse audiences.
• Ability to problem solve in real time while maintaining a positive, professional demeanor with hundreds of visitors daily.
• Passion for volunteerism and community engagement, with sound judgment to escalate issues and adapt to evolving requirements.

Valued Experience

• Associate's or bachelor's degree; or 2 years of equivalent experience in volunteer programs, events, or customer service, preferred.
• Experience supporting candidates through recruitment or assessments.
• Familiarity with registration portals and technology troubleshooting.
• Experience coordinating with community partner organizations.
• Experience with event setup and supply logistics.

What We Offer

• Structured training before launch to support volunteers and candidates with confidence.
• Hands-on experience in volunteer operations, event logistics, and community engagement.
• A collaborative team of LA28 staff, volunteers, and community partners.
• The opportunity to shape the volunteer experience for the Olympic and Paralympic Games.

What This Role Means for the Games

Volunteers are essential to delivering the Olympic and Paralympic Games. By making every candidate interaction welcoming and well organized, you will help LA28 engage the volunteer workforce that brings the 2028 Games to life and leaves a lasting community legacy.

Physical Requirements & Working Conditions

• This is a paid, part-time, hourly (non-exempt), fixed-term position of approximately 28-30 hours per week. All hires start on January 6, 2027, and the assignment runs through the end of July 31, 2027 with possibility of extension until the end of October 2027.
• Available to work onsite at the LA28 Volunteer Experience Center in Lincoln Heights and at community volunteer events across Greater Los Angeles; this role is not based in the Downtown Los Angeles office.
• Work takes place in a busy, customer-facing environment and involves regular use of computers, tablets, phones, and other equipment.
• Ability to lift up to 20 pounds, such as event supplies and materials.
• While standing for extended periods is required; the role can be performed from a seated position or from a wheelchair if such accommodations are necessary.
• Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods.
• Perform other duties as required; the role will evolve over time and may include operational responsibilities during the Olympic and Paralympic Games.

Compensation

The hourly pay range for this position is $25. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28's operational business needs and applicable law.