AU Athletics Ticket Sales (Student)

About the role

Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community.

This position is available only to enrolled American University students.

Most student positions at American University are eligible to use Federal Work Study (FWS) awards, with a few exceptions. FWS funds cannot be applied to janitorial, construction, partisan or sectarian positions. For information or questions regarding FWS funds, please contact American University's Office of Financial Aid.

Important guidance for current American University employees: American University current employees, including those employed in student positions, must apply through their employee Workday account. If you are a current employee at American University, please log into your employee Workday account and select the Find Jobs report which will take you to our internal career listings. Applying outside of your employee Workday account may cause delays in a hire process.

• Department: Ticket Sales & Marketing
• Time Type: Part time
• FLSA Status: Non-Exempt

Summary

American University Athletics is seeking a motivated, customer-focused student worker to assist with ticket sales and ticketing operations for AU sporting events. This position supports the successful execution of home athletic events by providing excellent customer service, processing ticket transactions, assisting fans with ticketing questions, and helping ensure a positive game-day experience for students, families, alumni, and visiting fans.

The ideal candidate is dependable, detail-oriented, comfortable interacting with the public, and interested in supporting American University Athletics.

Essential Functions

• Assist with ticket sales for American University home athletic events, including processing cashless and other approved ticket transactions.
• Operate ticketing systems and assist fans with purchasing, accessing, and redeeming tickets.
• Provide friendly and professional customer service to students, faculty, staff, alumni, families, and visiting spectators.
• Answer basic questions regarding ticket prices, seating, event schedules, venue policies, and entry procedures.
• Assist with game-day ticket booth operations, including setup, organization, and closing procedures.
• Help troubleshoot common ticketing issues and direct more complex concerns to the appropriate athletics staff member.
• Coordinate with athletics staff, event management personnel, and other student workers to support smooth event operations.
• Maintain accurate ticketing records and follow university procedures for handling transactions and related information.
• Assist with additional event-day responsibilities as assigned by Athletics staff.

Position Type/Expected Hours of Work

• Part-time.
• 10 hours per week.

Salary Range

• $18.40 per hour.

Required Education and Experience

• Must be a currently enrolled American University student eligible for student employment.
• Strong communication and interpersonal skills.
• Excellent customer service skills and a professional, welcoming attitude.
• Basic computer skills and the ability to learn ticketing software and point-of-sale systems.
• Strong attention to detail, organization, and accuracy.
• Ability to work independently and as part of a team in a fast-paced environment.
• Dependable, punctual, and able to follow established procedures.

Additional Eligibility Qualifications

1.) Work Schedule

• Primarily scheduled around American University home athletic events.
• Availability for evening and weekend shifts is required, depending on the athletics schedule.
• Additional hours may be available for special events and other ticketing-related duties.
• Work hours will be coordinated with the student's academic schedule and departmental needs.

2.) Physical and Work Environment Requirements

• Ability to work in an active athletic event environment, including indoor and outdoor venues.
• Ability to remain at a ticketing station for extended periods.
• Ability to communicate effectively with spectators in busy or high-volume settings.

Other Details

• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• American University is an E-Verify employer.

Current American University Employees

American University current employees (including those employed in student positions) must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.