Audio Video Technician

About the role

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe.

Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services.

With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Benefits

As a member of the Pyramid Global family, you'll enjoy comprehensive benefits including:

• 401k with a company match and immediate vesting after 90 days of service
• Access to multiple free wellness platforms such as SupportLinc and Ramsey SmartDollar for you and all members of your household
• Extensive training programs for hospitality and non-hospitality skillsets
• Pet insurance discounts
• Discounts at hundreds of properties nationwide in the Pyramid Global portfolio

Additional Full-time Benefits

• Medical, dental, vision, and other supplemental benefits like identity theft, legal assistance, and life insurance
• Tuition/education reimbursement eligibility after 12 months of service

About the role

The Audio Visual Technician supports meetings, conferences, and special events by setting up, operating, and maintaining basic audio/visual equipment, including sound systems, projectors, cameras, lighting, computers, and related technology. This role works directly with clients, event planners, and hotel staff to provide exceptional service and ensure all AV needs are met with professionalism and efficiency.

This position is ideal for candidates with strong customer service skills who are eager to learn technical AV skills through hands‑on experience and training.

Compensation & Benefits

• $14/hr. – Biweekly (every two weeks)
• Extensive health benefits paid time off, retirement, tuition reimbursement, and employee discounts at hundreds of US and international properties.

Schedule

• Part-time: 16-29 hours per week depending on level of business forecasted and candidate availability.
• Days of week/weekend scheduled will vary depending on level of business forecasted and candidate availability.

Essential Functions

Event Setup

• Set up audio/visual equipment according to event orders and client needs.
• Run cables, tape cords securely, and maintain safe pathways in event spaces.
• Climb ladders (up to 16 feet) for signage, lighting adjustments, or equipment placement.
• Transport equipment up to 75 lbs. using safe lifting techniques or carts.

Operation of AV Systems

• Operate projectors, microphones, mixers, speakers, cameras, lighting controls, computers, and other AV devices.
• Troubleshoot issues and assist clients with presentations and meeting tools.
• Monitor live events, making adjustments as needed to ensure smooth operation.

Client Service & Communication

• Greet clients professionally and confirm AV requirements prior to event start.
• Provide friendly, confident, service‑oriented support throughout events.
• Communicate technical information in an easy, understandable way.
• Collaborate with Event Services and other hotel departments to ensure event success.

Maintenance & Inventory

• Clean, store, and maintain AV equipment.
• Perform basic repairs and report equipment issues.
• Track equipment usage and ensure adequate inventory for upcoming events.

Administrative Duties

• Review upcoming event orders to plan equipment use.
• Input basic documentation, logs, or inventories as required.
• Maintain organized workspaces and storage rooms.

Marginal Functions

• Support the protection and proper handling of hotel AV assets.
• Maintain a professional appearance, attitude, and behavior in all guest interactions.
• Follow all hotel policies, safety procedures, and service standards.
• Engage in continuous learning and maintain required training for the role.
• Uphold Texas A&M Hotel & Conference Center’s mission of exceptional hospitality and service excellence.

Qualifications: Education, Knowledge, Training, & Work Experience

Required

• Excellent customer service and communication skills; ability to speak clearly and professionally with clients and colleagues.
• Basic computer literacy (email, file management, PowerPoint, etc.).
• Ability to lift 40 lbs regularly and safely handle equipment.
• Ability to work flexible hours; including weekends, mornings, evenings, and holidays based on event schedules and candidate availability.
• Ability to work independently and as part of a team.

Preferred (but not required)

• Experience with video conferencing platforms (Teams, Zoom, Webex).
• Exposure to audio/visual equipment, production, or event support.

Compensation

$14.00

• $14.00

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.