Authorization Specialist (Greenbrook)

Delray Beach, FL | Full-Time | Onsite

At Greenbrook, we're committed to helping patients access innovative mental health treatments, including TMS and Spravato® (esketamine).

As an Authorization Specialist, you'll play a critical role in securing insurance approvals and removing barriers to care, ensuring patients can start and continue treatment without interruption.

Competitive Pay & Benefits

• Earn $23.00-$25.00 per hour (DOE) and enjoy a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and paid holidays.
• Work-Life Balance: Enjoy a consistent Monday-Friday schedule during typical business hours, giving you evenings and weekends to recharge.
• Make a Difference: Play a key role in helping patients access the treatment and care they need by ensuring timely and accurate insurance authorizations.
• Supportive Team Culture: Join a collaborative environment where teamwork, communication, and a patient-first mindset are valued and encouraged.
• Growth & Stability: Build your healthcare administration expertise with a growing organization that offers long-term career development opportunities.

What You'll Do

• Manage prior authorizations, referrals, appeals, extensions, and reauthorizations from submission through approval.
• Review clinical documentation to ensure submissions meet payer and medical necessity requirements.
• Follow up with insurance carriers to monitor status and resolve authorization issues.
• Coordinate peer reviews, appeals, referrals, and medication access workflows.
• Maintain accurate documentation across EHR, CRM, and related systems.
• Partner with Case Managers and clinical teams to support timely patient care.

What We're Looking For

• Experience with prior authorizations, insurance verification, medical billing, or related healthcare operations.
• Knowledge of commercial, Medicare, and Medicaid payer requirements.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities while maintaining exceptional attention to detail.
• Proficiency with Microsoft Office; experience with AdvancedMD, Salesforce, and Availity preferred.

Preferred Experience

• TMS, Spravato®, or specialty behavioral health authorization experience.
• Familiarity with REMS and Spravato® With Me programs.
• Knowledge of specialty pharmacy or Buy & Bill workflows.

Why Greenbrook?

• Every authorization you secure helps a patient gain access to treatment that can improve their quality of life. Join a collaborative team dedicated to expanding access to innovative mental health care while making a meaningful impact every day.
• Apply today and help patients get the care they need, when they need it!
• Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.

Benefits Statement

The selected candidate will be eligible for the Company’s benefit plans, including health, dental, and vision insurance; supplemental coverage; HSA/FSA accounts; life and disability insurance; and a 401(k) with company contribution. Non-exempt salaried employees accrue vacation (.625) and personal time (.29166) per pay period, while full-time exempt employees are eligible for Flex-PTO with no accrual. Paid sick leave is provided where required by state law. All benefits are subject to plan terms, company policies, and may change.

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