Automotive Parts Manager

About the role

Crest Cadillac & Acura is seeking an experienced Automotive Parts Manager to join our established and growing service team. This is an opportunity to contribute to a family-owned and operated dealership that has built its reputation on personalized service, long-term customer relationships, and a commitment to excellence since 1984.

In this role, you will help keep a critical part of the dealership running smoothly by supporting both the service team and customers with accurate, responsive, and well-organized parts operations. We're looking for someone who can bring leadership, attention to detail, and a customer-first mindset to a fast-paced environment where efficiency, quality, and follow-through matter.

Responsibilities

• Manage the automotive parts department and its staff to deliver efficient, high-quality customer service while meeting dealership sales and profitability goals.
• Coordinate parts procurement, receiving, processing, stocking, inventory control, and distribution; create daily stock orders and maintain accurate records.
• Handle returns, discrepancies, backorders, warranty returns, special orders, monthly price updates, shipping, invoices, purchase orders, reports, and sales forecasts.
• Assist internal and external customers at the counter and by phone, research parts and pricing, place supplier orders, and coordinate with service staff, vendors, carriers, and customers.
• Recruit, train, schedule, supervise, evaluate, and discipline counter staff and parts drivers.
• Maintain a clean, safe work environment and perform related duties supporting operational goals.

Education and Experience

• High school diploma or GED required.
• Valid New York State driver's license without major infractions.
• Eligible to work in the United States.
• Previous experience in an automotive parts department required.
• Prior supervisory experience preferred.

Special Requirements

• Ability to work overtime on a regular basis.
• Ability to work weekends.
• Occasional overnight travel during normal work hours.

Knowledge, Skills, and Abilities

• Computer proficiency including word processing, data entry, spreadsheets, and generating reports using standard software applications.
• Proficiency with standard office software, including Microsoft Outlook, Word, Excel, and Adobe Acrobat.
• Experience with Snap-on/Proquest and Automate.
• Understanding and recognizing part numbers and line codes to ensure the proper selection of parts, including identifying sequences of numbers and letters accurately and rapidly.
• Ability to read and comprehend instructions and information.
• Excellent communication and managerial skills.
• Knowledge of dealership products, warranties, workflows, and operating procedures.
• Experience with inventory management, purchasing, product data management, production control, costing, and reporting.
• Ability to communicate effectively, both verbally and in writing.
• Experience in customer-facing communication, customer service, and complaint resolution.
• Ability to work both independently and in a team environment.
• Ability to gather data, analyze information, and prepare reports.

Physical and Mental Requirements

• Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, kneel, bend or stoop, and perform repetitive motions of the hands and/or wrists.
• Ability to exert up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Close mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, using a computer terminal, and/or extensive reading.

Equipment Used

• Ability to operate a computer, printer, photocopier, telephone, fax machine, scanner, calculator, adding machine, cash register, pallet jack, and various hand tools.

Environmental Conditions

Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, cleaning chemicals, unpleasant odors, and/or loud noises.

Benefits

Competitive Compensation: Annual Salary $65,000 - $85,000 Depending on Experience: