Automotive Service Advisor

What you'll be doing

• Greet customers in a friendly and professional manner upon arrival.
• Consult with customers to understand vehicle concerns and clearly document issues on Repair Orders (ROs).
• Advise customers on recommended services and maintenance based on OEM guidelines, technician findings, and vehicle history.
• Provide accurate cost and time estimates for service work.
• Maintain constant communication with customers regarding repair status, additional recommendations, and any delays.
• Coordinate with technicians, parts department, and service manager to ensure timely completion of work.
• Ensure all warranty and manufacturer processes are followed correctly.
• Perform vehicle walk-arounds and assist with loaner or shuttle coordination if needed.
• Follow up post-service to ensure customer satisfaction and encourage survey completion.

What you should have

• 3+ years of experience in a Customer facing role
• Proven experience as a Service Advisor, ASM, or similar role in an automotive dealership or reputable independent shop.
• Strong knowledge of vehicle systems, especially Chrysler, Dodge, Jeep, and Ram models, is a plus.
• Excellent customer service, communication and time management skills.
• Ability to work in a fast-paced, team-oriented environment.
• Strong organizational and multitasking abilities while maintaining high standards.
• Proficiency with dealership DMS (Tekion) and scheduling software.
• Valid driver's license and clean driving record.

What we'll offer in return

• Full-Time Position with a competitive hourly wage
• Medical, Dental, and Vision benefits
• 401K with company match
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
• A great wellness program to keep you healthy and happy, both physically and mentally
• Access to opportunities to expand your skillset and share your knowledge with others across the organization
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
• A seat in one of the fastest-growing companies in the country

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak and understand English
• Must be at least 18 years of age
• Must have a valid driver's license
• A clean driving record
• The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions
• Will be required to use personal protective equipment to prevent exposure to hazardous materials
• May be required to work overtime and weekends.
• Frequent standing and sitting with varying periods of each
• May at times require working different shifts

• Legal stuff
• Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.