Automotive Warranty Specialist / Administrator
- Pay
- Bi-Weekly
- Location
- Southfield, MI
- Listed
- 13 days ago
About the role
The Automotive Warranty Specialist / Administrator provides program claim review, claim entry assistance to both dealers and field personnel as needed. The Automotive Warranty Specialist / Administrator at times may act as a liaison between program headquarters and dealers to resolve discrepancies or conflicting coverage on vehicle repairs.
Job Responsibilities
Program Operations (80%)
- Subject matter expert to internal staff, dealers and OEM personnel for claim entry issues and questions
- Review dealer submitted claims for accuracy as defined by the specific claim type
- Develop and maintain basic program reports
- Contact fleet customers via email for claims exceeding a specific dollar value
- Chargeback to dealers of unauthorized or incorrect claims
- Respond to customer or dealer submitted questions via email or phone regarding rejected claims
- Troubleshoot rejected claims
Technical (20%)
- Evaluate claims to determine if Basic Manufacturer's Warranty, Extended Plan Coverage or other OEM program coverage may apply
- Assist in documentation of claim entry procedures, processes and reference material
Qualifications & Requirements
- Candidate is required to be located in Metro Detroit and surrounding areas.
- Prior OEM claim entry experience required
- Prior warranty coverage review experience required
- 3-5 years claims experience required
- Strong analytical and problem solving skills
- Strong interpersonal and organizational skills
- Strong written and verbal skills
- Accuracy and attention to detail
- Excellent Follow-up
- Microsoft Word (entry level)
- Microsoft Excel (entry level)
- Ability to balance changing priorities and to provide regular status reports as requested
- Required Education
- Associates Degree is preferred, but not required
Other Requirements
Position is full-time and primarily a remote position.
About the Company
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Equal opportunity and legal notices
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
From MSX International's careers page, first listed on Rolev.ai on October 28, 2026. Rolev.ai is not the employer.
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Common questions
What is the salary for the Automotive Warranty Specialist / Administrator role at MSX International?
The Automotive Warranty Specialist / Administrator posting at MSX International states compensation of Bi-Weekly. Final pay may depend on location, experience, and interview evaluation on MSX International's official career site.
Where is the Automotive Warranty Specialist / Administrator job at MSX International located?
This Automotive Warranty Specialist / Administrator position at MSX International is located in Southfield, MI. Always check MSX International's application page for specific state eligibility or relocation policies.
How do I apply for the Automotive Warranty Specialist / Administrator position at MSX International?
This listing links directly to MSX International's SmartRecruiters application page. You can apply directly on MSX International's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.