AV Specialist II

Overview

Valid Ohio driver’s license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children’s Hospital and must maintain qualification of insurance guidelines.

Job Description Summary

Responsible for ensuring reliable, high-quality audiovisual (AV) experiences by supporting, maintaining, and optimizing AV systems and services across environments. This role independently resolves technical issues and enables seamless meeting and event delivery through effective system support and user assistance.

Essential Functions

• Provides intermediate to advanced technical support to ensure AV systems and environments function effectively and meet user needs.
• Ensures ongoing reliability and performance of AV systems through routine monitoring, preventive maintenance, and system updates.
• Diagnoses and resolves complex AV-related issues independently, following established processes and escalating when appropriate.
• Provides operational and technical support for meetings and events, ensuring seamless setup, execution, and issue resolution in real time.
• Maintains accurate documentation of issues, solutions, and system changes while adhering to service workflows and escalation protocols.

Education Requirement

Bachelor’s Degree or equivalent professional experience, required.

Skills

• Demonstrated proficiency in digital media capture and conversion equipment and software.
• Proficiency in Microsoft Office and industry-standard ticketing systems and workflows.

Experience

• 3–5 years of AV experience, or equivalent.
• Strong understanding of AV systems, signal flow, and troubleshooting.
• Experience supporting conferencing platforms and room systems.
• Ability to work independently and manage multiple priorities.

Physical Requirements

Occasionally

Cold Temperatures, Decision Making, Electricity, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hot Temperatures, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Lifting / Carrying: 21-40 lbs, Loud Noises, Power Tools, Pushing / Pulling: 0-25 lbs, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Repetitive hand/arm use, Squat/kneel, Working at Heights, Working Outdoors

Frequently

• Audible speech, Bend/twist, Climb stairs/ladder, Color vision, Depth perception, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Seeing – Far/near, Sitting, Standing, Walking
• CONTINUOUSLY: Computer skills

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"