AVP, Casualty Claims Consultant

About the role

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown's Risk Solutions team is looking for an AVP Casualty Claims Consultant to join the National Casualty Claims Practice in Atlanta, GA or remotely.

The AVP Casualty Claims Consultant provides strategic claims consulting, advocacy, program analysis, and risk services to clients in partnership with brokerage, placement, and service teams. This role serves as a dedicated claims consultant for one or more large, strategic accounts, providing hands-on, day-to-day program management and acting as a trusted advisor on complex claims, coverage interpretation, claims trends, and loss mitigation strategies.

Essential Duties and Functions

• Serve as the dedicated claims consultant for one or more large, strategic accounts, providing hands-on, day-to-day program oversight, proactive file and reserve review, and a single point of accountability for claims activity.
• Advocate for clients throughout the claims lifecycle, including claim reporting, dispute resolution, coverage discussions, and negotiation of timely and equitable settlements.
• Provide consultative guidance regarding policy provisions, carrier coverage positions, claim handling practices, and claim resolution strategies.
• Lead and coordinate claims strategy for complex, high-severity, catastrophic, and multi-jurisdictional claims.
• Develop and execute client-specific claims service plans aligned with organizational objectives, risk exposures, and claim management needs.
• Collaborate with brokerage, placement, and client service teams to support account strategy, renewals, stewardship meetings, coverage discussions, and client presentations through claims expertise, loss trend analysis, and market intelligence.
• Analyze claims data and loss trends to identify opportunities for risk improvement, claims cost reduction, and loss prevention, and develop stewardship, benchmarking, and executive-level reporting for clients.
• Provide recommendations regarding coverage concerns, emerging exposures, and claims trends impacting client insurance programs.
• Coordinate with carriers, adjusters, legal counsel, engineers, consultants, and other service providers to support favorable client outcomes.
• Develop and maintain productive relationships with carrier claims leadership, independent adjusters, vendors, and other key stakeholders.
• Support new business pursuits, prospect meetings, requests for proposals (RFPs), and finalist presentations through claims expertise and thought leadership.
• Serve as a strategic member of the account team, providing claims expertise, loss insights, and market intelligence that support client retention, growth, and placement objectives.
• Mentor and coach junior team members while contributing to claims best practices, service standards, and team knowledge sharing.
• Attend required training and continuing education programs, maintain applicable licenses, and comply with company policies and procedures.
• Perform other duties as assigned.

Qualifications

Required

• Bachelor's degree in Risk Management, Business, Insurance, Finance, or a related field, and/or 8–10 years of commercial insurance and claims experience.
• Ability to obtain and maintain applicable state insurance licenses.
• Experience managing complex commercial property, casualty, executive risk, cyber, or specialty claims.
• Demonstrated experience serving as a dedicated claims resource for large, strategic, or complex accounts requiring a high level of individualized service and proactive account management.
• Strong understanding of commercial insurance policy structures, coverage interpretation, and claims management best practices.
• Demonstrated ability to analyze claims data and provide actionable business recommendations.
• Strong client relationship management, communication, negotiation, and presentation skills.
• Ability to lead client discussions and influence outcomes among multiple stakeholders.
• Strong critical thinking, analytical, problem-solving, and organizational skills.
• Ability to work independently and effectively within a team-based client service model.
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

• Not reflective of all benefits.
• Enrollment waiting periods or eligibility criteria may apply to certain benefits.
• Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.