AVP of Client Services (Remote)

The Gig: Client and Operational Leadership

• Lead service execution, client health monitoring, escalation management, and corrective action planning across assigned client portfolios.
• Ensure consistent annual enrollment delivery, service continuity planning, and proactive resolution of client impacting issues.
• Partner cross-functionally to align client strategies, address systemic service issues, and reinforce clear documentation and follow-through.
• Set operating rhythms that create visibility into service performance, escalation trends, execution risks, and action plans.
• Prepare CSLs to lead client conversations with data, sound judgment, and clear ownership of commitments.

People Leadership

• Directly manage and develop CSLs through coaching, feedback, role clarity, development planning, and performance accountability.
• Build leadership capability, support onboarding and capability development, and foster engagement, retention, and career growth.
• Identify talent risks, succession needs, and differentiated development opportunities within the CSL population.

Execution and Performance Management

• Lead daily operating reviews, monitor performance metrics, and use insights to prioritize action and continuous improvement.
• Ensure capacity, workload distribution, and resource allocation support client needs and team performance.
• Monitor adoption of new processes, tools, and expectations; escalate unresolved risks and reinforce accountability when gaps appear

Business Partnership

• Support sales activities, finalist presentations, scope discussions, talent planning, workforce needs, and adoption of organizational initiatives.
• Perform other duties as assigned and comply with all policies and standards.

What you need to make the cut

• 8+ years of progressive leadership experience in Benefits Administration, Client Services, Customer Success, HR Technology, or Healthcare.
• Demonstrated experience leading individual contributors and driving operational performance.
• Strong coaching, employee development, and performance management capabilities.
• Proven experience managing client escalations and service delivery risks.
• Proven ability to use data, metrics, and insights to guide decision-making and improve outcomes.

Pay and benefits

The pay range for this position is $90K to $140K per year (pay to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).

This role is eligible to participate in the quarterly bonus incentive plan.

Dear Applicant.

At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.

Our approach is thoughtful and thorough. We've built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith. We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren't just about compliance, they're about ensuring fairness, safety, and trust for everyone involved.

Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve.

Along the same lines, p lease be aware of recruitment scams. Businessolver does not make job offers outside of our official hiring process or request payment or sensitive personal information. You will never receive an offer of employment without meeting a hiring authority and having a "live" and face-to-face conversation.

With heart,

The Businessolver Recruiting Team

#LI-Remote