AWS Sr Product Manager Tech, AWS Support

About the role

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Work hard have fun and make history at Amazon Web Services!

The AWS Support is searching for an innovative passionate and customer-focused product manager with a track record of delivery. We are looking for a relentless self-starter that will boldly do what's best for the business to serve our customers; someone with a true pioneering spirit willing to "get hands dirty" in a start-up environment while being able to optimize delivery against both short and long term goals.

The role

You will be responsible for owning and driving the Well-Architected framework as well Trust Advisor check contributions used by the vast majority of large enterprises on AWS responsible for driving new product enhancements. You will drive our 2p/ 3p partner and multi-cloud strategy and execution to deliver delightful experiences for customers.

You will partner with multiple software engineering teams to build cohesive user experiences that provides high customer satisfaction and drives the top line for the business. Your customers span both large public and private enterprises and you will be closely working with Sales and Account teams in increasing the top line. You will be at the forefront of Cloud technologies with interactions across the full breadth of AWS services.

The Team: The AWS Support provides technology and trusted expertise that intelligently anticipate and resolve AWS customer needs helping them adopt optimize and operate at scale. These products used by AWS customers and the support teams that help them are vital to ensuring exceptional customer experiences on AWS. Our team owns customer facing applications like Personal Health Dashboard AWS Forums and Support Center.

We are a highly innovative global organization revolutionizing the way customers engage and seek help from AWS. Support provides a strategic advantage for customers adopting AWS and drives direct revenue to the business.

Basic Qualifications

• 5+ years of technical product management with internet business experience
• 5+ years of working as a Technical Product Manager experience
• 3+ years of technical (software development, network development, IT, other related) experience
• 7+ years of full product life cycle experience
• 5+ years of P&L management and pricing experience
• 5+ years of creating written docs for development of new products experience
• 5+ years of enterprise security product experience
• 5+ years of product management in the cloud computing technology space experience
• Bachelor's degree in computer science, engineering, math, finance, or economics
• Experience in taking a product from conception & definition phase through engineering design and taking it to market
• Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)

Preferred Qualifications

• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• Experience working within teams delivering software products and features using agile methodologies

Additional information

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Pay and benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

USA, WA, Bellevue - 152,200.00 - 205,900.00 USD annually