Azure Shift Supervisor (Technical SME)
- Pay
- $86,400 – $176,200 per year
- Location
- Reston, VA · On-site
- Job type
- Full-time
- Level
- Lead / Staff
- Experience
- 4+ years
- Education
- Bachelor's degree
- Listed
- 30 days ago
Skills & highlights for this role
- TS/SCI clearance
- US passport
- Azure
- Active Directory
- Office365
- 24x7 cloud operations
- incident management
Also useful
- SLA metrics
- root cause analysis
About the role
The resource will be responsible for facilitating Azure Operations through schedule management, queue management, incident resolution, and escalation management (personnel and performance issues). Owns the team during their assigned shift and serves as part of the incident management team in a 24x7 cloud-based environment. Diagnoses, mitigates, and/or escalates system issues to maintain high platform availability.
Serves as a technical subject matter expert (SME) across Azure, Active Directory (AAD), and Office365 platforms, supporting complex issue resolution, driving technical consistency, and contributing to process and operational improvements across workstreams.
Key Responsibilities
- Schedule Management Create and maintain shift schedules to support all program workflows
- Review PTO and callout requests; coordinate overtime support as needed
- Ensure consistent coverage across workstreams during assigned shift
- Queue Management / Incident Resolution
- Facilitate shift handoff calls and report on activities; provide updates to the oncoming shift and supervisor
- Monitor communications and address engineer questions/concerns in real time
- Serve as the point of contact for ticket escalations and manage ticket queues
- Act as an escalation contact for internal and client-facing incidents, including after-hours support
- Perform BCP Coordinator responsibilities as needed Ensure SLA adherence (TTA/TTD) through active queue monitoring and prioritization
- Technical SME Responsibilities
- Serve as a technical escalation point for complex Azure, AAD, and Office365 issues
- Provide hands-on troubleshooting support and guidance across workstreams (e.g., Identity, Network, Livesite, TechOps)
- Reinforce SOPs, KB articles, and best practices to ensure technical consistency
- Contribute to development and improvement of SOPs, knowledge articles, and troubleshooting guides
- Support root cause analysis and recommend corrective and preventive actions
- Identify recurring technical trends and escalate systemic issues
- Partner with Leads to identify technical gaps and recommend scalable solutions
Here's What You Need
- Bachelor's Degree in IT, Computer Science, or a related field preferred, or equivalent experience
- 4-6 years of IT experience with at least 2 years in a supervisory role
- Experience supporting a 24x7 cloud-based environment
Bonus Points If You Have
- Experience supporting Azure, AAD, and/or Office365 environments
- Familiarity with KPI/SLA metrics and operational performance tracking
- Experience developing SOPs, knowledge articles, or technical documentation
- Proven troubleshooting and technical problem-solving experience
Security Requirements
- US Passport required
- TS/SCI with poly level clearance required
#LI-Defense #LI-Onsite
Pay and benefits
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below.
Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.
The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is:
$86,400—$176,200 USD
What We Believe
As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included.
This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.
About Accenture Federal Services
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.
Join us to drive positive, lasting change that moves missions and the government forward!
Equal opportunity and legal notices
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.
Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.
Requesting An Accommodation
Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity.
From Accenture Federal Services's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
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Common questions
What is the salary for the Azure Shift Supervisor (Technical SME) role at Accenture Federal Services?
The Azure Shift Supervisor (Technical SME) posting at Accenture Federal Services states compensation of $86,400 – $176,200 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Accenture Federal Services's official career site.
Where is the Azure Shift Supervisor (Technical SME) job at Accenture Federal Services located?
This Azure Shift Supervisor (Technical SME) position at Accenture Federal Services is located in Reston, VA (On-site). Always check Accenture Federal Services's application page for specific state eligibility or relocation policies.
What qualifications are required for Azure Shift Supervisor (Technical SME) at Accenture Federal Services?
For the Azure Shift Supervisor (Technical SME) role, Accenture Federal Services highlights 4+ years of relevant experience; a bachelor's degree; experience with Azure, Active Directory, Office365, 24x7 cloud operations, incident management. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Azure Shift Supervisor (Technical SME) position at Accenture Federal Services?
This listing links directly to Accenture Federal Services's Greenhouse application page. You can apply directly on Accenture Federal Services's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.