B2B Collections Specialist - Merchant Services

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

About this Role

At Fiserv, a successful Sr. Accounts Receivables Collection Representative Collection Representative plays a crucial role in delivering outstanding service and meeting client expectations. This position involves actively communicating with clients to collect outstanding debts while ensuring compliance with all regulations.

What You Will Do

• Collect outstanding accounts via telephone in a call center environment.
• Utilize both manual and automatic telephone dialing systems to contact merchants.
• Establish rapport with merchants to overcome objections and negotiate debt payments.
• Document all discussions and actions in a tracking system or database.
• Confirm payment arrangements and finalize calls.
• Work on special projects as assigned.

What You Will Need to Have

• 1-3 years of customer service experience.
• 1-2years of collection experience.
• 1-2 years of call center experience.
• High School Diploma, GED, and/or equivalent military experience.
• Proficiency with computer systems and accessing information to provide data to clients.

What Would Be Great to Have

• Previous work experience in payment processor collections, bank collections, credit card collections, B2B or any related field.

Sponsorship

You must currently possess valid and unrestricted Canada. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv

• Fuel Your Life program to support physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points used for rewards.
• Eight Employee Resource Groups to foster a collaborative culture.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.

• This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.
• It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
• Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).