Banquet Captain

About the role

• POSITION: Banquet Captain
• DEPARTMENT: Food and Beverage
• REPORTS TO: Food and Beverage Manager
• FLSA STATUS: Non-exempt/hourly

Summary

As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

Supervises and coordinates activities of banquet servers during banquets to ensure that food is served promptly. The Banquet Captain stays in contact with the host (on-site contact) throughout the event to ensure the highest guest satisfaction possible. Regular attendance in conformance with the policies established by ASM Global is essential to the successful performance of this position.

Essential Duties and Responsibilities

• Must be able to communicate effectively, both verbal and written, in English.
• Must be able to make quick and accurate decisions.
• Consults with Food Services Manager regarding serving arrangements and additional employees and equipment required.
• Supervises banquet servers.
• Meets with Chef on Duty at start of every shift to review banquet event orders for menu, timing, special request and Chef's expectations.
• Meet with client prior to start of event to review menu and itinerary.
• Anticipate customers' needs, respond promptly and acknowledge all customers, however busy and whatever time of day
• Must be a leader, motivating the servers, resolving conflicts and exceeding guest expectations.
• Conducts lineup with the staff at the start of each shift. Inspects uniforms, reviews menus and event itineraries and provides a short training topic.
• Prepares Captain's Reports, detailing the function and comments of the Host (on-site contact)
• Promotes and maintains the highest level of customer service to all SAVOR guests.
• Determines when a guest should not be served additional alcoholic beverages in accordance with SAVOR policies.
• Must inspect function space prior to start of function to ensure cleanliness, organization and ambiance, (first impression, attractiveness, etc.)
• Observes food being served to ensure that food is correctly garnished and arranged
• Carries out responsibilities in accordance with the organization's/department policies and applicable laws.
• Responsible for consumption sheets.
• Ensure front and back of the house are maintained in a clean and orderly fashion.
• Ensure all closing duties for staff are completed before staff sign out
• Provide feedback on staff performance to manager and report disciplinary problems to manager and participate in the counseling of employees
• Foster and promote a cooperative working climate, maximizing productivity and employee morale
• Complete all paperwork and closing duties in accordance with departmental standards
• Review status of assignments and any follow‐up action with Banquet Manager and/or oncoming Supervisor
• Notify Manager when low on item such as lemons, creamers, coffee etc.
• All other duties assigned.

Supervisory Responsibilities

Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Qualifications

• Ability to prioritize multiple projects and meet strict deadlines
• Ability to work under minimal supervision
• Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hour as needed
• Must have professional attitude and appearance
• Some travel required

Education and/or Experience

• High school diploma or GED
• One year's experience as a banquet server or banquet Captain
• Previous Supervisory experience preferred.

Certificates, Licenses, Registrations

• Must have a current Food Handler's Certificate and be TIPS trained.

Physical Demands

• Daily lifting and carrying up to 20 lbs. Up to 10 minutes at a time.
• Performing work through repetitive eye/hand coordination
• Must be able to balance and have good manual dexterity
• Constant reaching, standing, walking and stooping
• While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. Irregular hours dictated by events.