BANQUET SERVER (ON CALL)

About the role

The Banquet Server is responsible for providing superior service to both the internal and external customer. They are also responsible for table setup, beverage preparation, food service, and cleaning of tables for convention functions.

The Banquet Server

• Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Sets tables and prepares beverages and proper condiments (butter, sour cream, dressing, etc.).
• Keeps banquet areas clean and organized.
• Works in cooperation with other service personnel to provide a high quality of service.
• Anticipates and provides for guests' needs throughout entire function; ensures guest satisfaction; responds quickly and efficiently to guest complaints.
• Maintains a well-groomed, neat and clean appearance, carrying out duties with attention to sanitation safety.

Qualifications & Requirements

• Experience carrying large trays with ten covers.
• Knowledge of wine service.
• Knowledge of table service procedures and table etiquette.
• Excellent customer service skills.
• Ability to use all equipment associated with the position, including chafing dishes, plate warmers, coffee urns and hot boxes.
• Ability to inspect and maintain areas for which responsible.
• Ability to effectively and efficiently move around banquet areas.
• Ability to communicate effectively in English with customers and all levels of employees.
• Ability to review and comprehend necessary documentation.
• Must be flexible to work varying shifts and time schedules as needed.
• Indiana ABC Permit (Liquor License) required.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
• Must be at least 19 years of age.

These skills and abilities are typically acquired through two years' experience in food service.