Behavioral Health Medical Assistant (Remote)

Position Summary

We are seeking a Behavioral Health Medical Assistant (MA) to support our telemedicine psychiatric providers. The ideal candidate will have strong communication skills, attention to detail, and a passion for helping others. This role involves coordinating virtual patient visits, managing records, and ensuring each patient receives a smooth, high-quality telehealth experience.

Key Responsibilities

• Prepare patients for virtual appointments by confirming demographics, medications, and visit details.
• Obtain and document patient health information, including behavioral health screening tools.
• Conduct safety assessments for suicidality and crisis intervention as needed.
• Support psychiatric providers during telehealth visits with documentation and coordination.
• Accurately maintain patient records and manage workflows within eClinicalWorks (eCW).
• Assist with medication refills, lab orders, prior authorizations, and pharmacy communication.
• Coordinate follow-up appointments, conduct appointment reminders, referrals, and care coordination.
• Manage a cancellation list to ensure provider's schedules are full.
• Provide patient education and ensure timely communication regarding care plans.
• Accept incoming calls and respond to text messages from our main line.

Qualifications

• Certified or Registered Medical Assistant (CMA/RMA) required.
• 1+ year of experience in behavioral health, telemedicine, or outpatient primary care preferred.
• Proficient in eClinicalWorks (eCW) EMR system preferred.
• Strong communication, empathy, and organizational skills.
• Ability to multitask and work independently in a remote environment.
• Must reside in NV.
• Must have HS diploma or GED equivalent.