Behavioral Health Technician (Greenbrook)

About the role

Transform Lives: Join Greenbrook Mental Wellness Centers as a Patient-Centered Technician in one of our Mission Valley center!

Greenbrook Mental Wellness Centers invites you to join our dedicated team. We're seeking a patient-focused technician to deliver life-changing TMS and esketamine therapies in our welcoming outpatient centers. This is a wonderful opportunity to grow your skills, receive specialized training, and truly connect with patients. Full-time, Monday-Friday, 8-hour shifts will vary and are scheduled between 7am-7pm. This role requires consistent availability during those hours, though exact shift times may vary.

Why Greenbrook?

• Meaningful Impact: Directly contribute to improving the lives of patients through innovative treatments.
• Competitive Compensation: Competitive starting pay range of $22-25/hr. (commensurate with education and experience).
• Comprehensive Benefits: Enjoy a robust benefits package, including 401(k) with company match, generous paid time off, and comprehensive medical, dental, and vision coverage.
• Growth and Development: Receive specialized training and certification in TMS and esketamine therapy.
• Collaborative Environment: Work alongside a supportive and dedicated team committed to exceptional patient care.
• Location: Primarily based in our Mission Valley center, this role will be asked to cover other areas centers as needed. Reliable personal transportation is required.

What You'll Do

• Deliver TMS or esketamine treatment per provider protocols. This includes device setup, monitoring, required blood pressure checks, and REMS forms.
• Collect Spravato Informed Consent forms and administer rating scales (PHQ-9, QIDS-SR16) to track progress.
• Resolve patient discomfort during treatment using manufacturer guidance and provider orders.
• Build trust with patients through empathy and reflective listening.
• Document sessions in the EHR and escalate concerns or incidents to management or providers.
• Schedule visits, handle checkout and co-pays, share discharge instructions, and support insurance and billing workflows.
• Keep equipment, medication, and supplies stocked, and dispose of used devices and unused medication properly.
• Deliver monthly device variance reports to management.
• Answer phones, follow up with patients, and handle medical records and charting.
• Keep training and certifications current, and follow all compliance requirements, including company policies, OSHA, HIPAA, and healthcare fraud, waste, and abuse laws.
• Take on other related duties as assigned.

What you'll bring

• Proactive Collaborator: You take ownership, are flexible, take initiative, find solutions, and communicate confidently with physicians and patients.
• Patient-Centered Professional: You prioritize patients, have strong integrity and work ethic and communicate effectively.
• Detail-Oriented: You are meticulous, organized, and consistently accurate, even with high workloads and in fast-paced environments.

Qualifications

• Minimum Qualifications: High School Diploma, combined with stable and consistent work experience in fast-paced patient or customer care/service roles.
• Preferred Qualifications: Bachelor's Degree, Associate's Degree, or equivalent clinical certification in combination with at least one year of work experience.
• Technical Skills: Proficiency in Microsoft Office Suite and technical aptitude to quickly learn new systems including such as EMR/EHRs and CRMs. Strong written and verbal communication skills are required.
• Required Travel & Logistics: This role requires travel to all centers throughout the region. Reliable personal transportation capable of facilitating movement to and between sites as operational needs dictate is a mandatory requirement.

Physical Requirements

• Walking, bending, standing, or stooping: 90%. Sitting: 10%.
• Lifting, pushing, pulling, or moving: up to 50lbs.
• The ability to stand for extended periods and operate clinical and standard office equipment (including TMS devices, computers, phones, and fax machines).
• Full range of motion, manual and finger dexterity, hand-eye coordination, and adequate visual acuity.
• The ability to safely assist patients with mobility and minimize fall risks.
• A valid driver's license.

Additional information

Over 16 million Americans are affected by depression. Greenbrook is changing the way that depression is treated, and YOU can be part of making a positive difference in the lives of patients by joining our amazing team!

Benefits

Statement: Selected candidate will be eligible to participate in the Company's employee benefit plans, which currently include: health insurance; dental insurance; vision insurance; optional supplemental medical insurance; health savings and flexible spending accounts; company-paid life insurance and additional voluntary life insurance; company-paid short term disability and long term disability insurance; participation in a 401(k) savings and investment plan with company contribution; and paid time off for non-exempt salaried employees is calculated as.625 per pay period worked for vacation time and.29166 per pay period for personal time.

• Full-time exempt employees will be eligible for Flex-PTO, which allows time off without accrual.
• If applicable and required under state law, the successful candidate will also be eligible for paid sick leave.
• These benefits are subject to plan terms, company policies and are subject to change.