Behavioral Health Technician (Greenbrook)

About the role

Transform Lives: Join Greenbrook Mental Wellness Centers as a Patient-Centered Technician in Northampton, MA!

Greenbrook Mental Wellness Centers invites you to join our dedicated team. We are seeking a compassionate, patient-focused technician to help deliver life-changing TMS and esketamine therapies in our welcoming outpatient centers.

We welcome candidates from a variety of backgrounds, including those with experience in fast-paced, client-facing or customer service environments. No prior TMS experience is required. We provide comprehensive training and support to help you succeed in delivering exceptional care and service to our patients. This is a wonderful opportunity to grow your skills, receive specialized training, and truly connect with patients.

This is an onsite full-time, Monday-Friday position with 8-hour shifts that will vary and are scheduled between 7am-7pm. This role requires consistent availability during those hours, though exact shift times may vary.

Why Greenbrook?

Meaningful Impact: Directly contribute to improving the lives of patients through innovative treatments.

Competitive Compensation: Competitive starting pay range of $22-24/hr. (commensurate with education and experience).

Comprehensive Benefits

• Enjoy a robust benefits package, including 401(k) with company match, generous paid time off, and comprehensive medical, dental, and vision coverage.
• Growth and Development: Receive specialized training and certification in TMS and esketamine therapy.
• Collaborative Environment: Work alongside a supportive and dedicated team committed to exceptional patient care.
• Location: Primarily based in our Northampton center, this role will be asked to cover other areas centers as needed. Reliable personal transportation is required.

Your Role

• Provide comprehensive patient care: Administer TMS and esketamine treatments following clinical guidelines, meticulously monitor patient responses, administer and record psychiatric rating scales, and proactively address patient discomfort.
• Ensure patient well-being and accurate record-keeping: Deliver empathetic and supportive care, maintain accurate EHR, and manage patient scheduling, check-in, check-out, and financial procedures.
• Support operational efficiency: Understand and assist with insurance and billing processes as needed.

Preferred Qualifications

Bachelor's Degree in Psychology, Social Work, or a related Human Services field; and at least the equivalent of one year of healthcare work or internship experience.

Minimum Qualifications

• High School Diploma, Associate's Degree or equivalent clinical certification, combined with substantial relevant work experience preferably in patient or customer facing roles. Stable and consistent work history.
• Technical & Clinical Skills: Proficiency in Microsoft Office Suite is required (AdvancedMD and SalesForce are preferred but not required). Strong written and verbal communication skills are required.

Travel Requirements

Must be willing and able to travel between clinic locations as needed to meet business and operational needs.

Physical & Other Requirements

• Ability to stand for extended periods.
• Basic Life Support (BLS) certification (provided).
• Reliable transportation to travel between centers is required.

Our Ideal Team Member

• Proactive Collaborator: You take ownership, are flexible, take initiative, find solutions, and communicate confidently with physicians and patients.
• Patient-Centered Professional: You prioritize patients, have strong integrity and work ethic and communicate effectively.
• Detail-Oriented: You are meticulous, organized, and consistently accurate, even with high workloads and in fast-paced environments.
• Over 16 million Americans are affected by depression. Greenbrook is changing the way that depression is treated, and YOU can be part of making a positive difference in the lives of patients by joining our amazing team!

Benefits

Statement: Selected candidate will be eligible to participate in the Company’s employee benefit plans, which currently include: health insurance; dental insurance; vision insurance; optional supplemental medical insurance; health savings and flexible spending accounts; company-paid life insurance and additional voluntary life insurance; company-paid short term disability and long term disability insurance; participation in a 401(k) savings and investment plan with company contribution; and paid time off for non-exempt salaried employees is calculated as.625 per pay period worked for vacation time and.29166 per pay period for personal time.

• Full-time exempt employees will be eligible for Flex-PTO, which allows time off without accrual.
• If applicable and required under state law, the successful candidate will also be eligible for paid sick leave.
• These benefits are subject to plan terms, company policies and are subject to change.

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