Behavioral Health Technician Manager

Summary

The Behavioral Health Technician (BHT) Manager is responsible for the overall leadership, management, and operational oversight of the Behavioral Health Technician department. This position oversees staffing, employee performance, department operations, client supervision practices, and the therapeutic milieu to ensure the delivery of safe, high-quality behavioral health services in accordance with organizational policies, regulatory requirements, and accreditation standards.

The BHT Manager collaborates with clinical, nursing, and operational leadership to support quality client care, staff development, operational excellence, and continuous quality improvement across assigned programs.

Pay: 41,600 - 55,000

Shift: Monday - Friday 8:00am - 4:00pm (weekend coverage when needed)

Essential Duties and Responsibilities

• Provide overall leadership and operational oversight of the Behavioral Health Technician department.
• Supervise Lead BHTs, BHT Supervisors, Behavioral Health Technicians, and other assigned staff.
• Oversee staffing, scheduling, productivity, and workforce planning to ensure appropriate coverage and continuity of client care.
• Direct employee recruitment, interviewing, hiring recommendations, onboarding, orientation, coaching, performance management, corrective action, and staff development.
• Develop and implement departmental training, competency, and professional development initiatives.
• Monitor department performance, documentation quality, client safety, and adherence to organizational policies and treatment protocols.
• Collaborate with clinical, nursing, and operational leadership regarding client care, staffing needs, treatment programming, and operational initiatives.
• Monitor quality metrics, regulatory compliance, licensing standards, accreditation requirements, and department performance improvement activities.
• Oversee transportation operations, client supervision practices, and therapeutic milieu management as applicable.
• Participate in budget planning, resource allocation, and operational improvement initiatives.
• Must exercise discretion and maintain confidentiality with regard to all company information
• Completion of all required trainings as designated by the company and accreditation/licensing entities.
• Other duties as assigned.

Supervisory Responsibilities

Provides full management responsibility for the Behavioral Health Technician department, including interviewing, hiring recommendations, onboarding, scheduling, coaching, mentoring, performance evaluations, corrective action, employee development, succession planning, and accountability for departmental performance, quality, and compliance.

Licensure, Education, & Experience

• High school diploma or equivalent required.
• Previous clinical experience preferred.
• Prefer behavioral health experience or general healthcare experience.
• Current CPR, AED and First Aid required.

Job Knowledge, Skills, and Abilities

• Strong leadership, coaching, mentoring, and employee development skills.
• Knowledge of behavioral health treatment environments, therapeutic milieu management, and client supervision practices.
• Knowledge of federal, state, licensing, accreditation, and compliance standards applicable to behavioral healthcare.
• Ability to lead departmental operations, manage competing priorities, and make sound operational decisions.
• Strong verbal, written, interpersonal, and conflict-resolution skills.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to establish collaborative relationships with interdisciplinary teams, clients, and families while maintaining professional boundaries.
• Ability to maintain confidentiality, professionalism, and ethical standards.
• Proficiency with electronic health records, Microsoft Office applications, and other business systems.

Physical Demands

While performing the duties of this job, the employee is frequently required to talk or hear and regularly required to stand, walk, climb stairs, use hands to handle objects, and reach with hands and arms. The employee may occasionally sit, stoop, twist, kneel, or crouch. The employee may occasionally lift up to 50 pounds and carry up to 25 pounds and seldom carry up to 50 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

This position operates primarily in behavioral health, residential, outpatient, and healthcare treatment environments. The position requires regular interaction with individuals experiencing behavioral health disorders, substance use disorders, psychiatric crises, and other complex clinical needs. Employees may encounter exposure to communicable illnesses, emotionally sensitive situations, and challenging client behaviors while ensuring a safe, structured, and therapeutic treatment environment. Occasional local travel may be required based on operational needs.

Compensation

This position may be subject to state or local wage transparency requirements. Where required by law, a compensation range will be provided. For candidates applying in jurisdictions with such requirements, the applicable range will be disclosed either in this posting or during the interview process. Please note that compensation may vary depending on factors such as geographic location, experience, qualifications, and internal equity. To inquire about the salary range for your specific location, please contact our recruitment team.

Pyramid CORE Values

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community.

DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare's mission.

Total Rewards for Full-Time Positions

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!