Bell Attendant

About the role

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Position Summary

The Bellman delivers exceptional guest service and works closely with the Front Desk team serves as one of the first and last points of contact for our distinguished guests, providing exceptional service that reflects our commitment to excellence.

The Bellman's Responsibilities include warmly greeting arriving guests, efficiently handling luggage and personal belongings, escorting guests to their rooms while providing property orientation, coordinating with valet and concierge services, arranging transportation, and ensuring seamless arrivals and departures. You will anticipate guest needs and deliver personalized service that creates memorable experiences befitting a world-class luxury hotel.

The ideal candidate is a polished hospitality professional who thrives in a fast-paced luxury environment, enjoys engaging with guests, and is passionate about creating memorable experiences.

what you will accomplish

Key Responsibilities

• Work closely with the Front Desk team to help guests get to their rooms smoothly and deliver their luggage and belongings. Good communication with the Front Desk and your team is key.
• Maintain warm and hospitable guest relations in all guest contact.
• Responsible for responding to individual guest needs as they occur.
• Greet guests and offer to unload luggage during valet hand off.
• Escort incoming/new arrival guests to front desk.
• Assist guests with luggage and deliver luggage to guest rooms.
• Maintain strong knowledge of hotel services, promotions, dining outlets, and local attractions to enhance the guest experience.
• Deliver messages, packages/mail, luggage, and run errands as needed.
• Properly keep records of calls for service.
• Keep the storage room neat and clean.
• Polish, clean and maintain equipment and bell carts.
• Report all items in need of repair to supervisors/managers and maintain equipment used.
• Protect guest safety and well-being; be courteous to all guests and colleagues.
• Adjust to high pressure conditions and is open to change.

Qualifications

• Exceptional Customer Service skills with a genuine passion for hospitality and guest satisfaction.
• Strong communication, interpersonal, and customer service skills.
• Physical ability to lift and carry luggage up to 50 lbs. and stand for extended periods
• Professional appearance and demeanor consistent with Forbes 5-Star service standards.
• Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
• Strong attention to detail and ability to anticipate guest needs before they are expressed
• Ability to tolerate moderate amounts of walking.

Great if you have

• Previous experience in a luxury hotel, resort, or upscale hospitality setting preferred
• Excellent knowledge of local attractions, restaurants, and transportation options.
• High school diploma or equivalent required; hospitality education is a plus.
• Experience with Forbes Travel Guide standards is highly preferred.

OS&E Coordinator - (Prior to opening responsibilities)

Position Summary

The OS&E Coordinator is responsible for planning, purchasing, tracking, receiving, storing, and distributing all Operating Supplies & Equipment (OS&E) required for the successful opening of the hotel. This role works closely with the project team, ownership, procurement, contractors, designers, and hotel department leaders to ensure all operational supplies, furniture, fixtures, equipment, and office materials are installed, organized, and ready for opening day.

Key Responsibilities

• Coordinate all OS&E procurement activities from project initiation through hotel opening.
• Develop and maintain OS&E budgets, inventories, procurement schedules, and tracking reports.
• Coordinate receiving, warehousing, inventory control, and distribution of all OS&E items.
• Assist with the delivery, assembly, placement, and installation of furniture, fixtures, and operational equipment throughout the hotel.
• Support the setup and organization of guest rooms, public spaces, back-of-house areas, offices, and operational departments.
• Assist department leaders with setting up offices, including furniture placement, office supplies, filing systems, and operational materials.
• Coordinate the movement and relocation of furniture, equipment, and supplies as operational needs change during the pre-opening phase.
• Work alongside contractors, vendors, and hotel staff to ensure departments are fully equipped and operational according to the opening schedule.
• Conduct quality inspections of delivered goods and report damaged, missing, or incorrect items.
• Maintain accurate inventory records, asset documentation, and storage organization.
• Monitor purchase orders, invoices, and expenditures to ensure budget compliance.
• Assist with room and departmental installations, mock operations, and opening readiness activities.
• Support hotel leadership with special projects and operational tasks necessary to achieve a successful opening.

Physical Requirements

While performing the duties of this job, the employee is frequently required to walk, stand, crouch/bend/stoop, reach, smell, and push/pull, the employee is constantly required to hear and talk. The employee must occasionally sit, grasp, and lift objects weighing up to 50 pounds or more. Specific vision abilities constantly required are near vision and occasionally required include close and far vision. Finger dexterity is required to operate a point-of-sale system, use of a jigger, and stirring with a bar spoon

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.