Benefit and Eligibility Program Analyst-2026-02581

General Description

This is a supervisory position providing oversight and directing the work of Department of Family Services field office benefits and eligibility staff for the SNAP and POWER programs while ensuring the mission of the agency is congruent with the job duties of the staff.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Public Service Loan Forgiveness (PSLF) eligibility
• Retirement - Pension and 457(b) plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities and MUCH MORE! Click here for detailed information, or you can watch this short video to learn about our benefits package!

Want to see the full value of your compensation beyond salary?

Explore our Total Compensation Calculator: compensationcalculator.wyo.gov

Essential Functions

The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.

• Program management and administration of a program(s).
• Develop policy, state plans, rules, and regulations based on federal and state laws through research, analysis, design, implementation, and evaluation of current and proposed programs.
• Review and interpret federal and state regulations, federal rules, legislative intent, agency mission and goals, and gubernatorial and administrative requirements and apply these to contractors and field office staff.
• Write and interpret policy and planning recommendations and ensure program compliance to avoid federal monetary penalties.
• Coordinate and maintain policy manuals.
• Determine program goals and objectives, and chair committees established to support the programs.
• Coordinate with agency personnel and regional partners to identify and assess policy issues.
• Provide input into strategic development, including coordinating and evaluating, and interpreting policy and planning recommendations; identify trends and changes.
• Ensure federal and state requirements are met by developing and analyzing monthly and yearly reports for accuracy.
• Coordinate and provide information for computer programmers in ensuring that updates are continuously applied correctly to online programs.
• Responsible for all duties related to the supervision of personnel.
• Responds to questions regarding benefit policy, procedure, or eligibility of a client within confidentiality guidelines.
• Compiles documents to be presented during benefit hearings.
• Assesses compliance with federal and state regulations.
• Completes required federal, state, and agency reporting requirements.
• Trains and educates providers and participants.
• Identifies and implements best practices in the field.
• Responsible for budget/resource planning and analysis.
• Assures development of services and that actual service delivery meets the needs of the participants, and assures areas of concern with service delivery are appropriately addressed.
• Develops and implements quality assurance and quality improvement activities; oversees providers, and determines eligibility for programs, data compilation, and analysis.
• Assists participants/clients and families/guardians during the application process; ensures coordination of provider facility, participant/client, and family/guardian in meeting participant/client needs.

Preferences

Preference will be given to applicants who have experience in SNAP, and POWER, benefits and eligibility, training, and supervision and/or management, those who are detail-oriented, self-starting, a team player, motivated, and will take the initiative to start and complete assignments.

Knowledge

• Knowledge of SNAP, POWER, and programs.
• Project management skills.
• Knowledge of legal requirements and procedures relating to rule promulgation.
• Skill in interpersonal relations, work management and leadership, decision-making, oral and written communication, public speaking, and evaluations.
• Skill in investigation, researching, interpreting, and applying rules and regulations related to the purpose. Skill in organizational and time management.
• Ability to adapt to change.
• Knowledge of computer delivery systems and other computer applications necessary for the job. Skill in supervising and training staff on program requirements.
• Knowledge of basic employee training procedures, practices, and methods.
• Knowledge of community organizations and resources.
• Knowledge of federal and state laws, including the legislation and administrative process.
• Knowledge of economic assistance delivery system and human services, concepts, and practices.
• Knowledge of governmental strategic planning, budgeting practices, and financial transactions.

Minimum Qualifications

Education: Bachelor's Degree

Experience

• 0-3 years of progressive work experience (typically in Benefits and Eligibility) with acquired knowledge at the level of a Senior Benefits and Eligibility Specialist
• OR

Education & Experience Substitution

• 4-6 years of progressive work experience (typically in Benefits and Eligibility) with acquired knowledge at the level of a Senior Benefits and Eligibility Specialist
• Certificates, Licenses, Registrations: None

Physical Working Conditions

• Typically, the employee will sit comfortably to perform the work; however, there may be some walking, standing, bending, and carrying light items.

Notes

• FLSA: Non-Exempt
• All positions within the Department of Family Services will require a background information check, including the taking of fingerprints, which will be completed through the Wyoming Department of Criminal Investigation, the Department of Family Services, and the Federal Bureau of Investigation, for every successful applicant.

• Click here to view the State of Wyoming Total Compensation Calculator.
• Click here to view the State of Wyoming Classification and Pay Structure.

URL

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.