Benefits Administrator - Contractor
- Location
- Charleston, SC · On-site
- Job type
- Full-time
- Level
- Mid-level
- Education
- Bachelor's degree
- Listed
- Today
Skills & highlights for this role
- excellent verbal communication
- customer service
- issue resolution
- multitasking
- ability to learn new software
Also useful
- Salesforce
- JIRA
- Microsoft Office Suite
Associate Benefits Administrator - Contractor
- Join our growing Benefitfocus Team!
- Benefitfocus is seeking professional and motivated individuals to support our customers during our Open Enrollment season.
- As an Associate Benefits Administrator, you will provide customer support via phone and email, guiding and help navigate our customers through their benefits enrollment.
- In this temporary position, you will:
- Join an awesome, one-of-a kind team. We will place you on a "Surge Team" to connect with a group of your peers and a Benefitfocus mentor
- Receive structured 4-6 week training through Benefitfocus University
- Gain experience using Salesforce, JIRA (our issue management system), Microsoft Office Suite, and other software programs
What you will do
- Serve as the first point of contact for customers over the phone. This could include communicating benefit plan details, helping customers navigate our software, and helping to resolve any enrollment-related issues
- Accurately document each customer interaction in Salesforce
- Provide an accurate timeframe for issue resolution if not able to resolve initially
- Embody our Core Values: Respect, Own It, Together, Community, Celebrate and Anticipate
Who you are
- A B.A. or B.S. graduate with a passion for helping others
- An excellent communicator (especially over the phone!) who is able to work well with others to resolve issues
- Able to quickly learn new technology (with training, of course)
- Able to juggle a high volume of calls and multiple projects at a time
- A team player who contributes by accomplishing results as needed
- Motivated to grow your career at one of the most innovative, visionary software companies
Additional Information
All your information will be kept confidential according to EEO guidelines
About the Company
Fifteen years ago, we knew there had to be a better way.
Back then choosing benefits meant sifting through piles of paper, not having the resources to understand or compare plans and then hoping you picked the right one. That's why when we launched Benefitfocus, we had one goal: to give people the knowledge, options and freedom to protect what they love most. This idea is what has propelled Benefitfocus to become the most trusted benefits management platform in the world.
It's not just technology. It's peace of mind.
From Benefitfocus's careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Benefits Administrator - Contractor role at Benefitfocus, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
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Common questions
Where is the Benefits Administrator - Contractor job at Benefitfocus located?
This Benefits Administrator - Contractor position at Benefitfocus is located in Charleston, SC (On-site). Always check Benefitfocus's application page for specific state eligibility or relocation policies.
What qualifications are required for Benefits Administrator - Contractor at Benefitfocus?
For the Benefits Administrator - Contractor role, Benefitfocus highlights a bachelor's degree; experience with excellent verbal communication, customer service, issue resolution, multitasking, ability to learn new software. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Benefits Administrator - Contractor position at Benefitfocus?
This listing links directly to Benefitfocus's SmartRecruiters application page. You can apply directly on Benefitfocus's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.