Benefits Manager

About the role

DEPARTMENT: Human Resources

The Role

As the Benefits Manager, you will be responsible for overseeing the day-to-day operations of benefits processes in support of the SVP of Employee Benefits. You will supervise the benefits coordinator and ensure high-quality and efficient service to field HR Business Partners regarding company benefits, as well as working closely with third party benefits administrators to problem solve and deliver excellent customer service as the first point of interaction for all escalated benefits issues. This role provides corporate guidance over all benefits plans including the following:

Essential Duties and Responsibilities

• Lead on all benefits integrations including health & welfare, absence/FMLA, retirement, and other 3rd part benefits partners.
• Coordinate with field HR Business Partners (HRBP’s) and Third-Party Administrators (TPA’s) to:
• Resolve employee Health & Welfare and/or Retirement Plan 401(k) questions and issues.
• Resolve escalated enrollment & eligibility issues.
• Resolve escalated leave & disability issues.
• Resolve escalated unemployment issues.
• Assist HRBP's with keying benefits transactions into payroll/HRIS & benefits enrollment systems.
• Research benefits payroll deduction errors; Audit HRBP transactions regularly.
• Produce benefits/new hire kits as needed to onboard new and transitioning employees onto benefits.
• Perform benefits orientation as needed and train new HRBP’s on processes and procedures including benefits eligibility, 401(k) program design, leave of absence, and paid time off programs.
• Provide benefits support to field locations during HRBP transitions including new hire benefits orientations.
• Collaborate with leave of absence TPA and provide additional employee information as requested to complete claims.
• Participate in weekly conference call with TPA’s to reconcile issues and complete special projects.
• Coordinate annual Health & Welfare open enrollment process throughout multiple locations; Ensure completion and submission of all proper documentation within time limits.
• Coordinate annual distribution of Summary Plan Descriptions and Summary Annual Reports.
• Maintain and update benefits documentation, definitions and benefits rates across all plans as needed.
• Maintain and update union benefits eligibility and rates with TPA’s as needed.
• Assist in the processing 401(k) loans, withdrawals, other transactions, and the annual 401(k) plan audit.
• Occasional travel may be required to support the on/off boarding of employee benefits at venues.
• Performs other duties as required and assigned.

Qualifications

Education and/or Experience

• Minimum 3-5 years’ Benefits management experience required
• HR/Benefits certification a plus
• Experience with Workday Absence and/or Benefitsolver highly preferred
• Working knowledge of common HR and Payroll policies and procedures required
• A bachelor’s degree or equivalent from a four-year college is preferred

Skills and Abilities

• Requires solid understanding of health & welfare
• Retirement plan 401(k) benefits programs, and their related compliance issues
• High proficiency in Word and Excel and attention to detail a must
• Good time management skills
• Work well in a team environment
• Able to maintain confidential information

Compensation

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Working Conditions

Location: Remote

Physical Demands

Legends Global

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

• Winning is an everyday thing at Legends Global.
• We have the best team members who understand every win is earned when we come together as one unified team.
• Sound like a winning formula for you?
• Join us!