BESS Field Service Technician

About the role

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.

All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.

Position Summary

The Senior BESS Field Service Technician serves as a frontline technical expert supporting utility-scale Battery Energy Storage Systems across Texas and North America. This role is responsible for ensuring safe, reliable operation of customer assets through preventive & corrective maintenance, troubleshooting, emergency response and commissioning activities. The position offers direct exposure to leading-edge energy storage technologies and provides a pathway into field leadership, commissioning and technical specialist roles.

Essential Job Functions

• Perform preventative and corrective maintenance and troubleshooting of:
• Utility-scale lithium-ion energy storage systems
• Battery DC Blocks
• Battery Management Systems (BMS)
• Power Conversion Systems (PCS)
• Medium-voltage transformers
• EMS & SCADA Systems
• Balance of Plant Equipment, including
• MV Switchgear, Switches, Circuit Breakers, Reclosers, Protection relays, etc.
• undefined
• Perform remote monitoring and SCADA-based diagnostics.
• Execute switching, LOTO and electrical safety procedures.
• Develop service reports, maintenance records and root-cause analyses.
• Lead complex field troubleshooting activities and mentor junior technicians.
• Support emergency call-out response and rotating on-call coverage.
• Keep maintenance logs, visitor logs, and other records associated with the contract scope of work requirements
• Interface with Owner/Operator and the Nidec BESS Project Manager and Engineering team when anomalies occur
• Initiate the procurement and shipping of crucial repair parts (if required)
• Initiate the issuance of Return Materials Authorization (RMA)
• Support commissioning, startup, energization and performance testing.
• Display professionalism, proactively interface, and effectively communicate with the customer to build and maintain an elevated level of customer satisfaction.
• Maintain working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner.
• Use Salesforce software to log customer interactions pertaining to Service and RMA cases
• Learning Period
• Formal training at Nidec Conversion, home office and on-site training with a senior FSE when needed.
• Working Conditions
• Position may require up to 80% travel in the field for the purpose of:
• Supporting customers in Texas primarily and across North American as needed
• Training, on products and systems produced by Nidec Energy Systems & Nidec Conversion, including experiential training on projects and service interventions.
• In the case of work at customer sites:
• Considerable amount of walking may required.
• May require climbing of staircases and access ladders, working at heights, in tight spaces, outdoors in hot and cold weather.
• May require lifting up to 70 lbs and operating lifting equipment (fork trucks, etc.)
• Field work requires wearing and working in appropriate safety gear.
• Carry service bag (25-50 lbs.), laptop case/caddy, as well as other trade tools.
• Education/License Requirements:
• Associate degree in Electrical Technology, Electronics, Renewable Energy or related discipline preferred. Military technical training accepted. NFPA 70E required. OSHA-10 required. NETA and NABCEP certifications preferred.
• Valid Driver’s License required; Valid U.S. Passport, or passport of employee’s country of origin.
• Must be able to pass a federal background check.
• Must be able to legally work in the United States without sponsorship.
• Experience Requirements
• Prior experience on Tesla, Fluence, Powin, Wärtsilä, Sungrow, CATL, BYD, Risen/SYL or similar platforms is highly valued.
• Minimum 3-5 years of relevant experience in utility-scale BESS, solar, wind, power generation, industrial electrical maintenance, substations, UPS systems or power conversion equipment. Strong understanding of power electronics, AC/DC systems, battery technologies, relay protection and SCADA systems.
• Ability to read electrical drawings and use advanced electrical test instruments.
• Experience using electronic test equipment such as Data Recorders, DMM’s, Clamp-on ammeters, Megaohmmeters, and Oscilloscopes
• Experience in troubleshooting power electronics circuitry desirable
• Experience working independently and as part of a team in a safe, reliable manner
• Ability to work within strict deadlines.
• Ability to use hand and/or power tools.
• Ability to read Electrical Drawings/Schematics
• Competencies
• Strong safety mindset
• Strong technical skills, in electrical fundamentals and troubleshooting
• Goal oriented, self-driver with strong work ethic, quality mindset and attention to detail
• Strong customer service and interpersonal skills
• Strong verbal and written communications skills
• Teamwork and ability to work independently.
• Fluency in Spanish preferred but not required Competence in Microsoft Office software programs