Bilingual Credit Counselor- Remote | West Coast Evening Shift
- Pay
- $21 – $22 per hour
- Location
- West Coast, CA (Remote)
- Listed
- 9 days ago
$21–$22/hour + additional bonus opportunities | Full-Time | 100% Remote | Paid Training
American Consumer Credit Counseling (ACCC) is hiring Credit Counselors.
We’re looking for empathetic, strong communicators who are comfortable helping clients discuss their finances and find solutions. No prior credit counseling experience is required—we provide paid training.
In addition to competitive hourly pay, Credit Counselors have opportunities to earn additional performance-based bonuses, including incentives connected to positive customer feedback and Google reviews.
What We Offer
- $21–$22/hour + additional bonus opportunities
- 100% remote, full-time position
- Paid training
- Employee benefits
- Bonus/incentive opportunities
- Company-provided equipment
- Growth opportunities
What You'll Do
- Answer calls and build trust with consumers seeking financial guidance.
- Review income, expenses, debts, and budgets and recommend appropriate financial solutions, including debt management, bankruptcy, credit, and collection options.
- Provide financial education and assist qualified clients with program enrollment.
- Process applications and accurately enter and verify client information.
- Follow up with prospective clients.
- Verify client-provided information using approved systems and information sources to support accuracy and compliance.
- Follow ACCC procedures, compliance requirements, and training standards.
- Complete required training and certification requirements within established timeframes.
- Follow all processes and procedures as outlined in the training guide.
- Perform other related duties as assigned.
Qualifications
- High school diploma or equivalent required.
- Strong customer service, communication, and listening skills.
- Comfortable discussing sensitive personal financial matters by phone.
- Basic computer and math skills.
- Strong attention to detail, organization, and time-management skills.
- Ability to accurately document client information and follow established procedures.
- Ability to write routine reports and client correspondence
- Ability to work independently and collaboratively in a remote environment.
- Reliable internet connection and a quiet, dedicated workspace appropriate for confidential client conversations.
- Customer service, call center, financial services, or sales experience preferred.
- Must successfully obtain the NFCC Credit Counselor Certification within six months of employment.
Schedule
- Full-time, Monday-Friday 9am EST-5pm EST with a monthly Saturday rotation.
- Employees must adhere to their designated work hours and be available for scheduled meetings, calls, and tasks, unless adjustments approved in advance.
Working Conditions & Physical Requirements
- This is a remote position requiring regular use of a computer, telephone/headset, and other company-provided equipment. The position involves prolonged computer work, frequent keyboarding, and extended telephone communication with clients.
- *Nothing in this job description is intended to create a contractual obligation or modify an employee’s at-will employment status.
Benefits
- Why Join ACCC?
- $21–$22/hour
- Performance bonuses
- 100% remote
- Company-provided equipment
- Medical, dental & vision
- Medical and dependent Flexible Spending Account (FSA)
- Short-Term and Long-Term Disability; Life Insurance
- 401(k) with company match
- PTO & paid holidays
- Paid training and professional development
Equal opportunity and legal notices
ACCC is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, or any other protected characteristic as defined by applicable law. We believe in fostering a workplace where everyone feels valued, respected, and empowered to succeed.
Employees must be able to perform the essential functions of the position, with or without reasonable accommodation.
This approach is consistent with EEOC guidance that essential functions should focus on the fundamental duties of the position and that qualified individuals must be able to perform those functions with or without reasonable accommodation. (EEOC)
From American Consumer Credit Counseling's careers page, first listed on Rolev.ai on November 1, 2026. Rolev.ai is not the employer.
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Common questions
What is the salary for the Bilingual Credit Counselor- Remote | West Coast Evening Shift role at American Consumer Credit Counseling?
The Bilingual Credit Counselor- Remote | West Coast Evening Shift posting at American Consumer Credit Counseling states compensation of $21 – $22 per hour. Final pay may depend on location, experience, and interview evaluation on American Consumer Credit Counseling's official career site.
Where is the Bilingual Credit Counselor- Remote | West Coast Evening Shift job at American Consumer Credit Counseling located?
Yes, this Bilingual Credit Counselor- Remote | West Coast Evening Shift opening at American Consumer Credit Counseling is listed as West Coast, CA (Remote). Always check American Consumer Credit Counseling's application page for specific state eligibility or relocation policies.
How do I apply for the Bilingual Credit Counselor- Remote | West Coast Evening Shift position at American Consumer Credit Counseling?
This listing links directly to American Consumer Credit Counseling's Workable application page. You can apply directly on American Consumer Credit Counseling's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workable application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.