Bilingual Customer Service Representative - onsite

About the role

Pay rate: $19/hr

What's the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What's in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

Responsibilities

• Greets and assists customers in Storefront lobby.
• Performs opening and closing duties in Storefront lobby.
• Performs CSR Greeter duties throughout the shift.
• Processes mail and fax applications; processes correspondence received via mail or fax; processes account replenishments; processes account closures; processes "payment return" correspondence.
• Maintains an above-average attendance record.
• Scans documentation for attachment to accounts.
• Maintain good working relationships with assigned supervisors and coworkers.
• Work safely without presenting a threat to self or others.
• Negotiates payments and fee reductions up to established limits.
• Reviews notices and verifies data through use of several computer systems
• Records individual completed daily work statistics.
• Troubleshoots situations accurately, quickly, and efficiently for phone customers.
• Assists other departments or functions with tasks when needed.
• Perform additional duties as required by management.

Qualifications

• Must be 18 years of age or older
• High School Diploma or equivalent required
• Fluency in both the English and Spanish language
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Excellent communication skills, both, oral and written
• Superb attendance, so you can be there when our customers need us