Bilingual Customer Service Representative (Spanish)

Your Impact at Geico

As a Bilingual (Spanish/English) Auto Customer Service Representative, you'll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service.

Como Representante Bilingüe de Atención al Cliente en el departamento de auto, brindarás tranquilidad y soluciones que marcan la diferencia en la vida de nuestros clientes. Guiarás a los asegurados en relación con sus necesidades de cobertura y cambios en sus pólizas, proveeras consultas de facturación o proporcionarás recomendaciones, mientras ofreces un servicio de calidad.

What Makes This Opportunity Exciting?

• Compensation & Incentives: Starting Salary: $25.31 - $34.24/hour ($51,000 - $69,000 annually). Differentials: +10% Bilingual Skill; +10% for evening shifts; +20% for weekends.
• Benefits: Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more). Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating). 401(k) with up to 6% match, vested immediately. GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
• Professional Growth: Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.
• Workplace Flexibility: Complete in-office training, then opportunity to work 80% on-site and 20% off-site. Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines.
• Office Location: 5505 W Cypress St., Tampa, FL 33607

How You'll Make a Difference

• Customer Interaction: Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
• Problem Resolution: Resolve customer concerns, ensuring a positive experience.
• Product Knowledge: Stay informed about GEICO's products and identify cross-selling opportunities to assist customers.
• Meaningful Impact: Enhance customer satisfaction through meaningful interactions.

Experience & Qualifications

• Minimum of 2 year of prior experience in the P&C insurance industry.
• Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
• Active Personal Lines or Property & Casualty license required.
• High School Diploma or GED required; College degree preferred.
• Fluency in Spanish and English required.

Core Skills

• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms.

Availability

• Available to work evenings, weekends, and holidays.

The Geico Pledge

• Great Company: Protecting customers through life's twists and turns with innovation and integrity.
• Great Careers: Personalized development programs, mentorship, and certification assistance.
• Great Culture: Inclusive and collaborative culture rooted in shared success.

Pay and benefits

Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.