Bilingual Mortgage Collector - 12PM-9PM Shift
- Location
- Lansing, MI
- Listed
- 31 days ago
Responsibilities
- Handle inbound and outbound calls with customers regarding their home loan accounts
- Work with borrowers to identify challenges and offer payment or resolution options
- Document account activity accurately and follow up as needed
- Collaborate with internal teams to ensure smooth servicing and compliance
- Use English and Spanish and/or Portuguese to support our diverse customer base
What We're Looking For
- Bilingual in English and Spanish and/or Portuguese (required)
- Strong communication and customer service skills
- Ability to handle confidential information and multitask effectively
- Previous experience in customer service, call center, or financial services is helpful but not required - we'll provide full training
Employee benefits
- Medical - Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
- Dental - Premiums as low as $0.00
- Vision - Low premium Plan
- Discounted childcare
- Pet Insurance
- Paid Time Off (PTO)
- 401k with employer match
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
- Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
- First National Bank of America is an Equal Opportunity Employer.
- #LI-Onsite
About First National Bank of America
First National Bank of America is looking for customer-focused candidates to join the Mortgage Servicing Team. As a Bilingual Mortgage Collector, you'll connect with customers to provide caring, solutions-focused assistance when their mortgage payments are past due. Using empathy, active listening, and problem-solving skills, you'll help borrowers get back on track while maintaining positive relationships.
- Shift Type: Afternoon/Evening (12PM-9PM)
- Compensation includes an hourly wage, the opportunity to earn monthly incentive pay based on performance, and a shift premium for hours worked after 5:00 PM.
Why You'll Love Working Here
- Competitive pay with performance incentives
- Comprehensive training and career growth opportunities
- Supportive team environment focused on helping customers and employees succeed
- Great employee benefits package
Equal opportunity and legal notices
First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.
From First National Bank of America's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Bilingual Mortgage Collector - 12PM-9PM Shift role at First National Bank of America, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Common questions
Where is the Bilingual Mortgage Collector - 12PM-9PM Shift job at First National Bank of America located?
This Bilingual Mortgage Collector - 12PM-9PM Shift position at First National Bank of America is located in Lansing, MI. Always check First National Bank of America's application page for specific state eligibility or relocation policies.
How do I apply for the Bilingual Mortgage Collector - 12PM-9PM Shift position at First National Bank of America?
This listing links directly to First National Bank of America's Greenhouse application page. You can apply directly on First National Bank of America's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.