Bilingual Support Specialist
- Location
- East Lansing, MI · On-site
- Job type
- Full-time
- Level
- Entry level
- Listed
- 31 days ago
Skills & highlights for this role
- English and Spanish fluency
- customer service
- call center communication
Also useful
- Portuguese
- business software
Stated benefits & perks
- Medical
- Dental
- Vision
- 401k match
- Pto
Responsibilities
- Manage a large volume of incoming calls with a high level of urgency, professionalism and product knowledge and document all customer communications accurately
- Performing in a team-oriented environment
- Document all customer communications accurately
Qualifications
- No mortgage experience?
- No problem!
- We provide in-house training to all of our Bilingual Support Specialist focused on delivering a thorough understanding of all aspects needed to set them up for success.
- Native-like fluency in English and Spanish are required for the role
- Patience, empathy, enthusiasm and exceptional communication skills are an absolute must
- Customer service experience in a professional setting
- Proven history of showing up prepared, on time, and ready to contribute each day
- Time management and organizational skills to support working in a demanding, fast-paced environment
- Ability to learn and work with various business software
- Fluency in Portuguese is desired, but not required
Employee benefits
- Medical - Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
- Dental - Premiums as low as $0.00
- Vision - Low premium Plan
- Discounted childcare
- Pet Insurance
- Paid Time Off (PTO)
- 401k with employer match
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
- Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
- First National Bank of America is an Equal Opportunity Employer.
- #LI-Onsite
About First National Bank of America
First National Bank of America is seeking customer-focused Bilingual Support Specialist to build positive relationships with our English and Spanish-speaking customers who are seeking home ownership. In this role, you are the front line for all new mortgage inquiries received through multiple channels such as phone, email and request forms.
You will be responsible for uncovering client needs, building rapport and gathering important, sensitive information to determine if a client qualifies for our products. The ideal candidate would have the drive to exceed customer expectations, and the ability to meet goals and objectives efficiently.
Compensation includes an hourly wage plus the opportunity to earn monthly incentives based on results.
Equal opportunity and legal notices
First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.
From First National Bank of America's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Bilingual Support Specialist role at First National Bank of America, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Common questions
Where is the Bilingual Support Specialist job at First National Bank of America located?
This Bilingual Support Specialist position at First National Bank of America is located in East Lansing, MI (On-site). Always check First National Bank of America's application page for specific state eligibility or relocation policies.
What qualifications are required for Bilingual Support Specialist at First National Bank of America?
For the Bilingual Support Specialist role, First National Bank of America highlights experience with English and Spanish fluency, customer service, call center communication. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Bilingual Support Specialist position at First National Bank of America?
This listing links directly to First National Bank of America's Greenhouse application page. You can apply directly on First National Bank of America's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.