Billing Analyst

About the role

The Billing Analyst is responsible for supporting the billing readiness process for North America Field Service. This role works closely with field offices and internal teams to validate job completion, confirm customer authorization, review and correct cost postings, and ensure service orders and projects are accurately prepared for billing. The position plays a key role in managing open order activity, supporting month-end readiness, resolving billing-related issues, and contributing to continuous process improvement.

Key Responsibilities

• Validate jobs for billing readiness by confirming customer authorization, service order or project completion, accurate cost postings, and appropriate Ready to Bill status.
• Review and correct cost posting errors, confirmation issues, and other billing-related discrepancies as needed.
• Communicate professionally with field offices regarding job status, missing information, billing readiness concerns, and required follow-up actions.
• Monitor open order activity daily and support month-end close activities to ensure timely and accurate billing readiness.
• Assist with customer disputes as needed by researching issues, supporting resolution efforts, and providing timely updates.
• Upload produced invoices into Customer Portals for payment.
• Perform updates and corrections in applicable systems to support accurate billing, reporting, and operational visibility.
• Meet established performance metrics and service expectations.
• Support continuous improvement initiatives that strengthen the billing readiness process, reduce rework, and improve the customer and field experience.

Required Qualifications

• High school diploma or GED.
• 5+ years of experience in a business, administrative, operations, billing, finance, or customer support environment.
• 1+ year of experience using Microsoft Office applications, including Outlook, Excel, Word, and related productivity tool.

Preferred Qualifications

• Bachelor’s degree in Business, Finance, Accounting, Operations, or a related field.
• Ability to communicate clearly and professionally with internal teams, field offices, and customers.
• Strong attention to detail, follow-through, and ability to manage multiple priorities in a deadline-driven environment.
• Experience in job costing, accounting, billing operations, customer service, or field service support.
• Experience in the HVAC service industry or a related service-based environment.
• Experience using ServiceMax, Salesforce, SAP, or similar operational and financial systems.
• Demonstrated ability to build process expertise, identify improvement opportunities, and support a culture of continuous improvement.
• Strong financial acumen and ability to review, interpret, and validate cost-related information.

Pay Range

The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Employees are eligible for benefits, including

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.