Billing & Accounts Receivable Coordinator

About the role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Position Summary

Responsible for supporting customer billing, invoicing, collections, and accounts receivable activities across assigned customer portfolios. This role serves as a key liaison between customers, operations, sales, and finance teams to ensure timely and accurate billing, proactive resolution of payment issues, and reduction of outstanding receivables. The ideal candidate is highly organized, detail-oriented, customer-focused, and capable of managing multiple priorities while maintaining billing accuracy and strong customer relationships.

What You Will Do

• Generate, review, and submit customer invoices in accordance with contract requirements, customer billing instructions, and established billing schedules.
• Monitor accounts receivable aging and proactively follow up with customers regarding outstanding balances and upcoming payment obligations.
• Coordinate with internal operations, project management, sales, and finance teams to ensure invoices are accurately supported by required documentation.
• Research, identify, and resolve billing discrepancies, deductions, short payments, disputed invoices, and customer inquiries.
• Process credits, rebills, billing adjustments, and account corrections as required.
• Maintain accurate customer account records within company financial, ERP, and billing systems.
• Partner with customers to resolve payment issues while maintaining positive and professional business relationships.
• Prepare aging reports, collection summaries, and accounts receivable metrics for management review.
• Support cash application and account reconciliation activities to ensure payment accuracy.
• Escalate delinquent accounts, collection concerns, and financial risks to leadership when appropriate.
• Assist with month-end, quarter-end, and year-end financial close activities related to billing and receivables.
• Identify process improvement opportunities to enhance billing accuracy, collection effectiveness, and customer satisfaction.

Other Tasks as Needed by the Business

• Assist with customer account setup, maintenance, and system updates.
• Support contract review activities related to billing requirements and invoicing compliance.
• Maintain documentation supporting audits, customer requests, and financial reporting requirements.
• Cross-train with administrative, operational, and finance functions to provide business continuity.
• Support special projects, reporting requests, and strategic initiatives as assigned by management.

How You Will Do It

• Communicate effectively with internal and external customers through telephone, email, and company systems.
• Collaborate with sales, operations, project teams, and finance personnel to ensure accurate and timely invoicing.
• Develop strong working relationships with customers to facilitate prompt payment and effective issue resolution.
• Utilize financial systems and reporting tools to track billing activities, receivables, and collection performance.
• Maintain a high level of organization and attention to detail while managing multiple priorities and deadlines.
• Demonstrate professionalism, accountability, and customer focus in all interactions.

What We Look For

Required

• High School Diploma or equivalent.
• Minimum of 2 years of experience in billing, accounts receivable, collections, accounting support, or customer financial services.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office applications, particularly Excel and Outlook.
• Strong written and verbal communication skills.
• Ability to analyze information, solve problems, and manage competing priorities.
• Demonstrated ability to work independently and collaboratively in a fast-paced environment.

Preferred

• Associate's or Bachelor's degree in Business, Finance, Accounting, or a related field.
• Experience with ERP, invoicing, or financial management systems.
• Knowledge of commercial and government contract billing practices.
• Experience managing high-volume customer portfolios and collections activities.
• Familiarity with financial reporting, account reconciliations, and revenue cycle management.

Key Performance Indicators (KPIs)

• Accounts Receivable Aging Performance
• Days Sales Outstanding (DSO)
• Invoice Accuracy Rate
• On-Time Billing Percentage
• Collection Effectiveness Index (CEI)
• Dispute Resolution Cycle Time
• Cash Collection Performance Against Targets
• Customer Satisfaction and Responsiveness Metrics

Pay and benefits

HIRING HOURLY RANGE: $27 - $37 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role.

However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates.

All hiring decisions are ultimately made by human reviewers.