Billing & Collections Specialist

About your new role

CommandLink is seeking a Billing & Collections Specialist to join its rapidly growing company and team. The Billing Collections Specialist will work closely with the Senior Billing Manager, finance, and operations teams at CommandLink and be primarily responsible for billing, collections, and accounts receivable activities. You will play a critical role in ensuring a seamless billing experience for our customers and maintaining the financial health of the company through timely and effective collections efforts.

Key Responsibilities

• Promote company core values and foster positive relationships with customers.
• Manage billing email inbox, including responding to customer billing inquiries and change requests.
• Process and post paper checks, deposits, and electronic payments.
• Manage service disconnects, customer success, and billing cases within the CommandLink Platform.
• Monitoring overdue accounts and conduct proactive collection calls as necessary.
• Manage overage billing review and processing, ensuring accurate identification and application of customer overages within billing cycles.
• Apply credit risk data from Creditsafe and Dun & Bradstreet (D&B) reporting tools to collections strategy and account management decisions.
• Manage collections escalations including coordination with outside collection agencies and legal teams as needed.
• Leverage AI tools including Claude to automate billing workflows, generate payment and invoice snapshots, improve case documentation, and increase team efficiency.
• Track and report on customer billing, cases, and payment activity, identifying trends and risks.
• Analyze billing and collections procedures, identify opportunities for continuous improvement.
• Document billing and collections processes to support team training and scalability.
• Ta kes on additional responsibilities and projects as needed to support the success of the team and organization.

What you'll need for success

• Associate’s degree in Finance, Accounting, or similar field or 3-5 years of related experience billing and collections.
• Strong understanding of billing and collections policies and procedures.
• Experience working with a telecom and/or IT services company preferred.
• Experience with processing circuit and service disconnect requests.
• Experience working with billing systems, NetSuite, and/or other similar platforms.
• Familiarity with credit reporting and risk tools such as Creditsafe or Dun & Bradstreet preferred.
• Experience using AI tools such as Claude or similar platforms to improve workflow efficiency preferred.
• Proficient in Microsoft Excel; ability to manipulate and analyze data sets.
• Excellent written and verbal communication skills.
• Strong conflict-resolution and problem-solving skills.
• Exceptional attention to detail.
• Strong time management skills with the ability to prioritize and multitask.
• Team player with respect for colleagues and customers with a collaborative mindset.
• Willingness to assist with additional tasks if/when the need arises.
• Ability to embrace and recommend change and provide new ideas.
• Passion for fast-paced, rapid growth, startup environment.