Billing Specialist
- Location
- Hudson Oaks, TX
- Listed
- Today
About the Role
We're looking for a detail-oriented and customer-focused Billing Specialist to join our Customer Care team. In this role, you'll be the go-to resource for customers with billing questions, account inquiries, and payment support-helping resolve issues quickly while delivering a great customer experience.
If you're someone who enjoys problem-solving, working with people, and making an impact, this is a great opportunity to grow within a fast-paced environment.
What You'll Do
- Deliver a positive, professional customer experience on every interaction
- Handle inbound calls, emails, and chats related to billing and account inquiries
- Resolve billing discrepancies quickly and accurately
- Process payments and assist with collections in a respectful, customer-friendly manner
- Maintain accurate account documentation and follow established processes
- Meet performance expectations including attendance and quality standards (85%+ QA score)
- Collaborate with team members and support cross-functional needs as required
What We're Looking For
- Strong customer service mindset with excellent communication skills
- Ability to stay organized and manage multiple tasks efficiently
- Comfortable working in a fast-paced, team-oriented environment
- High attention to detail and problem-solving ability
- Self-motivated with the ability to work independently
- Adaptable and open to change
Qualifications
Previous experience in billing, collections, accounting, or a related field preferred
Proficiency in Microsoft Office
- Experience in a call center or high-volume customer environment is a plus
- Work Environment: Office-based role with moderate noise levels
- High interaction with customers and internal teams
Benefits
- 401(k) with company match
- Health, dental, and vision insurance
- Life insurance
- Paid time off
- Employee discounts
Company Overview
We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.
Please attach a resume to your application.
Pay: $18.00 per hour
Why Join Nextlink?
At Nextlink, we value professionalism, accountability, and teamwork. We're committed to creating an environment where employees can grow, contribute, and make a real impact on the customer experience.
Equal opportunity and legal notices
Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
Drug-Free Workplace
Nextlink is committed to maintaining a safe, healthy, and drug-free workplace for all employees.
Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
Drug Free Workplace
Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.
From Nextlink Internet's careers page, first listed on Rolev.ai on November 14, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Billing Specialist role at Nextlink Internet, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
Where is the Billing Specialist job at Nextlink Internet located?
This Billing Specialist position at Nextlink Internet is located in Hudson Oaks, TX. Always check Nextlink Internet's application page for specific state eligibility or relocation policies.
How do I apply for the Billing Specialist position at Nextlink Internet?
This listing links directly to Nextlink Internet's Workday application page. You can apply directly on Nextlink Internet's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.