Billing Support Representative (Remote)

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

The Billing Support Specialist's role is to be the primary contact for billing questions received from patients, clients, and payors. In this role, Billing Support Specialist provides client and patient support for billing-related issues, including but not limited to communicating estimated out-of-pocket costs, offering assistance options, providing billing status, quoting pricing, collecting payments and reviewing patient correspondence.

Key Responsibilities

• Provide support to clients and patients in a timely and professional manner.
• Use critical-thinking and problem-solving skills to generate appropriate solutions for billing issues.
• Retrieve inbound requests through a minimum of one channel, respond to the client's or patient's needs or direct them to the appropriate party.
• Correspond with patients via phone, email, chat, or text to provide and request information needed to successfully bill for testing.
• Document all client, patient, and payor interactions within Ambry systems completely and thoroughly.
• Review, identify, and process documents appropriately.
• Understand frequently asked questions regarding Ambry products and processes, utilizing resources as needed.
• Assist with incoming inquiries from patients and clients, providing one-touch resolution whenever possible for all billing-related issues.
• Other duties as assigned.

Qualifications

• Possesses a high school degree or higher (Bachelor's degree preferred but not required).
• Knowledge of CPT & ICD10 codes, medical terminology, insurance plans & processes.
• Excellent telephone and communication skills. Capable of excelling within a team environment. Capable of accomplishing workload and additional projects with no supervision.
• Working knowledge of Microsoft Office, Google Chrome, and internet usage required. Salesforce or other case management software preferred.
• Ability to read and interpret documents and Ambry/Tempus requisitions, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively one-on-one, in group settings, with clients and with employees of the organization.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Previous experience in health care or clinical laboratory administration is preferred.
• Previous experience in customer service, specifically patient facing in a health or wellness setting, is preferred.
• Previous experience in insurance billing, including insurance verification, authorization, or collections.

Pay and benefits

The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.