Biomedical Engineer (Digital OR Clinical Specialist)

About the role

• Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery to maximize Digital OR product efficiency and usage
• Manage and maintain the installed base, including hardware and basic 3rd-party integrations
• Analyze and resolve product issues for Digital OR systems at assigned accounts through detailed diagnostics, technical documentation, and critical thinking
• Utilize engineering expertise to recommend product improvements as part of the quality enhancement process
• Support Go Live launches and complex system implementations (based on availability)
• Drive customer utilization by optimizing workflows and introducing special applications
• Act as an escalation point for technical regional issues
• Educate and train physicians and hospital personnel-including OR staff, Biomedical, and Information Technology teams-on the use of Digital OR products and services
• Develop and conduct training programs for hospital staff to enable in- house training capabilities
• Act as the primary customer liaison, maintaining regular contact, assessing satisfaction and usage levels, and providing recommendations to improve adoption
• Collaborate with Application Consultants, Account Managers, and Marketing teams on market transparency, upgrade initiatives, demos/evaluations, and R&D projects
• Attend meetings and trade shows to demonstrate and promote Digital OR products and services
• Stay current on Digital OR and competitive products through ongoing training, research, and analysis
• Provide regular input for team calls/meetings by sharing best practices, technical knowledge, and workflow optimizations
• Maintain accurate documentation of activities and working hours in Salesforce
• Perform advanced technical troubleshooting, including audio, video, control, and network signal analysis to isolate and resolve complex system issues
• Conduct periodic preventative maintenance and other duties as required
• Ability to travel 25%
• Salary range: $70-80k

Notwithstanding the foregoing, nothing in this job description alters your at-will employment status. Additional duties may be assigned in the discretion of Brainlab.

Qualifications & Requirements

• Bachelor's degree in Information Technology, Biomedical Engineering or related field
• Experience with server, network, or virtualization infrastructure within an enterprise environment
• Ability to perform complex and time-critical tasks with optimum effectiveness and efficiency with little or no supervision in high-pressure situations
• Strong technical knowledge of analog and digital electronic technology as it pertains to audio visual systems and equipment, including video teleconferencing (Polycom and Tandberg) and streaming media.
• Knowledge with DICOM, HL7 and EMH / EHR workflow desirable.
• 1-3 years of experience in a technical support role preferably for a healthcare company or Provider
• Knowledge of surgical procedures, anatomy and medical terminology preferred
• Proficient in the use of PC software applications including Microsoft Office
• Self-motivated, detail oriented and a proven history of ability to make independent decisions

Sound like you?

Join and grow with us.

Additional Information

In return for the experiences listed above we will provide a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more.