Book Department Supervisor (Full-Time) Phoenix

Job Responsibilities

To oversee all aspects of the Book Department: to establish/maintain efficient and effective circulation of merchandise through the implementation and constant refinement of the processing system; to assign and distribute work; to oversee employee performance; to train, develop, and lead department staff; to work closely with Store Management and the Visual Merchandiser to brainstorm ideas for store improvement; order merchandise from vendors for store stock.

Expected to act as the Manager on Duty (MOD) 3-4 shifts per week to supervise and direct staff assignments and interactions with customers to ensure excellent customer service and customer satisfaction.

Job Requirements

• Excellent communication, leadership, and customer service skills. Customer Service requires patience, kindness, problem-solving skills, and the ability to work with diverse communities and customer needs.
• Ability to lead department staff through task delegation and modeling appropriate attitude and performance to successfully execute store management directives.
• Manage employee performance for the department staff: communicate performance expectations, provide feedback, evaluate/review performance, recognize and address performance issues, discipline when required.
• A diverse love of books and strong "book knowledge", awareness of market trends, and a desire to actively expand knowledge and using social media as a resource to gain knowledge and insight.
• Ability to assist with inventory management, product culls, and overall store maintenance.
• Must be able to communicate effectively and be a highly organized individual who can handle multiple priorities and have the ability to ask for clarification and/or assistance when needed.
• Able to adapt to a flexible working schedule to include days, nights, weekends, and holidays.
• Cash handling and basic math skills are essential.

Additional information

This is a full-time position (minimum of 32 hours per week), and must have Open Availability to work on Friday, Saturday, Sunday, Monday, and be able to work 5 shifts per week.

Applications for this position will be accepted through Monday, November 16, 2026.