Branch Director (North Kansas City, MO) - Personal Care Services

The Opportunity

AbriCare is seeking an experienced, hands-on Branch Director to lead the operations, growth, and overall performance of our North Kansas City, Missouri branch.

This is more than an administrative leadership role. We're looking for someone who can take ownership of a business, build and inspire a strong team, develop community partnerships, and deliver exceptional client experiences while maintaining operational and financial accountability.

Reporting to the Regional Vice President of Operations, you'll have the opportunity to make a direct impact on branch success while helping shape the future of a growing home care organization.

Candidates must reside in North Kansas City, Missouri or the surrounding metropolitan area and be available to work on-site at the branch, travel locally for business needs, and maintain an active presence in the communities we serve.

Branch Operations & Leadership

• Oversee daily branch operations, including staffing, scheduling, recruiting, payroll, billing, and service delivery.
• Lead, coach, and develop office and field teams while fostering a culture of accountability, collaboration, and engagement.
• Establish efficient processes, resolve operational challenges, and ensure consistent service delivery.
• Drive caregiver recruitment, retention, and workforce stability to meet client demand.
• Provide on-call leadership support as needed to address urgent staffing needs, client concerns, and operational matters outside regular business hours.

Business Development & Community Growth

• Develop and execute strategies to increase branch revenue, client referrals, and market presence throughout North Kansas City and surrounding communities.
• Build relationships with healthcare providers, community organizations, referral partners, and local stakeholders.
• Represent AbriCare at community events, networking opportunities, and outreach initiatives.
• Identify growth opportunities and collaborate with internal teams to expand services and strengthen referral partnerships.

Financial & Business Performance

• Take ownership of branch financial performance, including P&L, budgets, revenue, expenses, and profitability.
• Monitor key performance indicators (KPIs) and use data to identify opportunities for improvement.
• Manage operational resources effectively while balancing service quality, growth, and financial results.
• Develop action plans to address performance gaps and achieve branch goals.

Quality, Compliance & Client Experience

• Ensure compliance with Missouri DHSS, DSDS, MMAC, Medicaid requirements, and company policies.
• Oversee quality assurance, documentation, audits, training requirements, and QAPI activities.
• Partner with clinical teams to ensure services align with client care plans and regulatory standards.
• Address escalated client concerns promptly while maintaining high standards of service, safety, and satisfaction.

What We're Looking For

• We're looking for a leader who combines strong operational judgment with an entrepreneurial mindset and a genuine passion for developing people.
• The ideal candidate is someone who can balance competing priorities, make sound decisions, build relationships, and take ownership of results in a fast-paced, growing organization.

Required Qualifications

• Minimum of 5 years of professional work experience.
• At least 1-2 years of experience recruiting, supervising, or managing teams.
• Must reside in North Kansas City or the surrounding Kansas City metropolitan area.
• Ability to work on-site at the North Kansas City branch and travel throughout the local service area as needed.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities and work effectively in a changing environment.
• Demonstrated commitment to customer service, team development, and continuous improvement.
• Valid driver's license.
• Must be at least 21 years of age.
• Flexibility to provide on-call support as needed, including occasional evenings and weekends.

Candidates must also meet at least one of the following

• Current Missouri Registered Nurse (RN) license.
• Bachelor's or master's degree.
• Current Missouri Licensed Practical Nurse (LPN) license with at least one year of relevant experience.
• At least two years of direct care experience supporting older adults, individuals with disabilities, or individuals with medically complex conditions.

Preferred Qualifications

• Leadership experience in personal care services, home care, home health, healthcare operations, or a related service industry.
• Experience managing budgets, financial performance, and operational KPIs.
• Knowledge of Missouri Medicaid, DHSS, DSDS, and MMAC regulations.
• Experience developing referral relationships and driving business growth.
• Current Missouri Designated Manager certification or ability to obtain certification within six months of hire.

What We Offer

• Competitive base salary with performance-based bonus opportunity.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Generous paid time off and paid holidays.
• Opportunity for professional growth within an expanding organization.

Ready to Lead and Make an Impact?

If you're a results-driven leader who enjoys building teams, growing a business, and making a difference in people's lives, we'd love to connect with you.

Apply today and help shape the future of home care with AbriCare.

This position is subject to applicable Missouri state and federal regulatory requirements. Employment is contingent upon meeting all applicable qualifications and compliance standards.