Branch Manager

Job Summary

Generally, Managers in the Mgr Branch III job are assigned to mid size to large branches or dual managed branches as determined by the Branch Cluster Size report or as determined by Senior Management. Position is responsible for achieving performance objectives including the delivery of all Membership and Travel product and services, internal operational controls and service quality.

This position ensures understanding and compliance with standardized sales techniques and conducts associated training. Through effective sales management and leadership principles, the Branch Manager executes actions to ensure achievement of branch goals including; cross sell, service delivery, service quality and service recovery, revenue growth, productivity and expense controls.

Works with other leadership positions in the region/branch to provide direction for the purpose of developing internal talent for increased roles of responsibility. This position contributes to the Club's activities, image and reputation in the local community.

Job Duties

• Consistently employ disciplined sales leadership principles to ensure branch goals are achieved. Coach and train employees to ensure individual development. Utilize available tools and resources to analyze daily sales activities for improved productivity and goal achievement.
• Implement targeted sales and service action plans in conjunction with Branch Lead/Supervisor. Develop coaching, training and recognition programs, to ensure all qualitative and quantitative goals are achieved.
• Maintain expected levels of service quality, service delivery and member retention. Resolving member complaints and resolution may require decision making outside of established policies and procedures.
• Monitor established budget targets and ensure the branch operates within approved expenses. Conduct various audits to ensure compliance of Club policy to also include Federal and State labor laws.
• Develop direct reports for increased roles and responsibility. Initiate and approve base pay increases, variable pay awards, promotions, disciplinary actions, terminations and other changes in employee status. Recruit, interview, screen and hire replacements or additions to staff.
• Effectively communicates through formal and informal meetings, across business units and both diagonally and vertically.
• Ensure the facility meets Club marketing and safety standards. Acts as onsite facility/tenant manager.
• Participate in special projects, working groups and perform all other duties and responsibilities as assigned or required.
• Manager makes decisions and solves problems independently to assure member satisfaction and branch success. Manager is required to make decisions involving the individual branch, as well as respond to corporate issues. May require making decisions outside of established policies and procedures. The position requires independent thinking and analysis of issues that relate to member satisfaction and recovery. Manager is often required to contact other corporate business units in order to resolve issues.

Qualifications

• Bachelors Equivalent combination of education and experience Preferred
• 4-6 years Progressive experience in Branch Operations. Required
• 1-3 years Supervisory Preferred
• Comprehensive knowledge required in a variety of the organization's operating areas, products and services offered, as well as Branch Office delivery channels.
• Advanced leadership abilities required.
• Moderate Internet/Intranet experience required.
• Moderate experience with all Microsoft Office software products (Word, Excel, PowerPoint, and Access) required.
• Moderate experience with various Club systems required, including but not limited to; POS, BDGT, PSAR, STAT, APOLLO, and VIEWPOINT preferred.
• Advanced verbal and written communication skills required.
• Advanced analytical and time management skills required.
• Advanced ability to create and deliver presentations required.
• Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required

Travel Requirements

• Occasional travel to off-site business meetings or conferences. (5% proficiency)

Pay and benefits

The starting pay range for this position is: $86,100.00 - $115,000.00

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance..

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win.

• All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
• "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."