Branch Manager - Industrial Pump Sales and Service

About the role

Master Pumps & Power, a SunSource company, has been an industry leader for over 45 years. As one of the largest pump distributers in North America we stock over 8000 pumps and offer custom design, fabrication and on-site services. We proudly serve customers in Texas, New Mexico, Louisiana, Oklahoma, North Dakota, Colorado, Pennsylvania, Arkansas, W. Virginia, Ohio, Wyoming and Montana.

Summary

Master Pumps and Power is looking for a Branch Sales Manager that can provide support to field sales, customers, and internal departments in the areas of product and application knowledge, pump sizing and selection, proposal generation, and order processing/management. Specifically, activities include, but are not limited to, review of customer specifications, pump sizing and selection, proposal preparation, providing technical support to customers, and interacting with customer service and operations to support sales orders.

Responsibilities

• Develop business strategies to raise our customer pool, expand store traffic, and optimize profitability
• Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff
• Ensure high levels of customers satisfaction through excellent service
• Quote prices and process customer orders.
• Complete store administration and ensure compliance with policies and procedures
• Manage shop service department for customer repairs, fabrication, pump unit builds.
• Report on buying trends, customer needs, and profits
• Propose innovative ideas to increase market share
• Conduct personnel performance appraisals to assess training needs and build career paths
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Be a shining example of well behavior and high performance

Requirements

• Proven successful experience as a store manager
• Experience in Industrial Sales/Rotating Equipment
• Powerful leading skills and business orientation
• Outstanding customer service and management skills
• Must be SALES driven.
• Strong organizational skills
• Good communication and interpersonal skills
• BS degree in Business Administration or Industrial Distribution

Language Skills

• Ability to read and interpret documents such as specifications, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or co-workers of the organization.

Mathematical Skills

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to utilize pump sizing software.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• A working knowledge of positive displacement and centrifugal pumps.
• Ability to troubleshoot technical issues over the phone.

Computing Skills

• Ability to effectively utilize word processing software and spreadsheets and to navigate and use other custom applications software in an MS Windows environment.
• CRM software and accounting systems.

Compensation

• Excellent Salary and Commission package
• Benefits package available includes:
• Medical, dental, vision insurance
• Life and disability insurance
• Paid Time Off and Paid Holidays
• Profit Sharing Plan
• Product support, sales support and training