Branch Operations Specialist

Operations Support Associate

Make an Impact Supporting Critical Water Solutions

At Xylem, we're united by a common purpose: solving water. As an Operations Support Associate, you'll play a critical role in supporting branch and sales operations by ensuring customer contracts, billing, invoicing, order processing, and administrative workflows are completed accurately and efficiently. Your work directly contributes to exceptional customer experiences, operational excellence, and the successful delivery of essential water solutions.

This position is ideal for a detail-oriented professional who enjoys solving problems, collaborating across teams, and improving processes that help customers and internal stakeholders succeed.

Why This Role Is Different

In this role, you'll be more than an administrative support professional. You'll serve as a key operational partner responsible for helping customers, branches, and sales teams navigate processes while ensuring business operations run smoothly. You'll have opportunities to improve workflows, contribute to training initiatives, support system enhancements, and influence customer satisfaction through proactive issue resolution.

What You'll Be Doing

• Support customer contracts, billing activities, invoicing, order processing, and administrative workflows across multiple business units.
• Investigate and resolve customer issues, exceptions, and order discrepancies in a timely manner.
• Document business processes and assist in developing standardized process flows and work instructions.
• Create and update training materials related to customer processes, order entry, and operational procedures.
• Partner closely with internal teams, branches, customers, and external stakeholders to ensure seamless service delivery.
• Monitor and report exceptions related to customer orders, including purchase order compliance issues.
• Resolve issues associated with third-party order processing systems and customer order transactions.
• Support branch inventory activities, including generating purchase orders and maintaining inventory accuracy.
• Create customer orders for quoted projects, installations, and service work while managing unique customer requirements within SAP.
• Assist with contract renewals, maintenance, updates, and purchase order changes.
• Review contract auto-renewals and support contract additions submitted by branch teams.
• Submit invoices through customer vendor portals and validate compatibility with customer accounts payable systems.
• Support customer master data maintenance and administrative workflows.
• Provide operational support to service centers as business needs require.

Where You'll Make an Impact

• Deliver exceptional support that improves customer satisfaction and responsiveness.
• Ensure accurate documentation, billing, and contract management processes.
• Help branches operate efficiently through proactive issue resolution and administrative support.
• Contribute to standardized processes, training initiatives, and operational excellence programs.
• Support business compliance requirements and data integrity across systems.

Required Qualifications

• High school diploma or equivalent with at least two years of relevant business, operations, customer service, or administrative experience; or
• Bachelor's degree with demonstrated capability in a comparable business environment.
• Experience supporting customer-facing processes, contracts, order management, invoicing, or administrative operations.
• Strong organizational skills with exceptional attention to detail.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to work independently while collaborating effectively within a team environment.

Preferred Qualifications

• Experience working with ERP systems such as SAP.
• Experience supporting service operations, inventory management, order entry, or contract administration.
• Familiarity with customer relationship management (CRM) and field service platforms.
• Experience utilizing data and reporting tools to support operational decision-making.

The Kind of Candidate Who Thrives Here

You will be successful in this role if you

• Enjoy solving operational and customer-related challenges.
• Take ownership of issues and drive them through resolution.
• Balance attention to detail with a strong sense of urgency.
• Communicate effectively across multiple teams and stakeholders.
• Continuously seek opportunities to improve processes and enhance efficiency.
• Adapt quickly to changing priorities and business needs.

Pay and benefits

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:

• Generous PTO package and paid holidays
• Generous retirement savings plan
• Customizable health, dental and vision insurance (eligible on first date)
• Career progression plans
• Reward and recognition programs
• Paid parental leave
• Tuition Reimbursement
• Company Wellness Program
• Employee Discount Program

The estimated pay range for this position is $28/hr. to $31/hr.. Starting pay is dependent on multiple factors, such as skills, experience, and work location. At Xylem, we offer a competitive compensation package with a generous benefits package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation